Become a vital part of GroupStrength's client relations as a Client Retention Coordinator in Winnipeg, MB. Utilize your empathetic communication skills to foster solid client connections and resolve issues effectively. In this full-time on-site role, your primary responsibility will be to interact with GroupHEALTH clients directly, collecting valuable feedback. You will work closely with both Client Experience and Client Service teams, ensuring industry-leading support is delivered.

Your role is crucial in maintaining high satisfaction levels and loyalty among our clients. Key Responsibilities:

- Conduct client surveys to evaluate satisfaction levels
- Collaborate with internal teams to address client concerns




- Manage client data and interactions in the CRM system
- Keep current on trends in employee benefits
- Participate in regular training to enhance retention strategies

Requirements:

- 3-5 years experience in customer-focused roles
- Strong problem-solving and communication abilities
- College Diploma or Bachelor's Degree preferred
- Familiarity with group insurance benefits is an asset
- Intermediate knowledge of MS Office

Bring your passion for client engagement to GroupStrength and contribute to lasting client relationships.

📌 Client Retention Coordinator at GroupStrength (Winnipeg)
🏢 GroupStrength Benefits Direct
📍 Winnipeg