Step into the role of Client Support Analyst at CMiC, addressing customer software inquiries while developing strong professional relationships. Utilize your detail-oriented mindset to manage complex issues effectively. CMiC is on the lookout for a Client Support Analyst to act as a customer liaison for software-related problems.

Your role will involve answering queries, triaging issues according to severity, and providing guidance during investigations. The position requires excellent communication skills in French and a passion for problem-solving to foster product improvements through client feedback. Key Responsibilities:

- Answer client questions and provide assistance
- Triage and prioritize issues based on client needs
- Facilitate web meetings to diagnose matters
- Test and document software issues thoroughly
- Collaborate actively in project meetings with teams Requirements:
- College/University Degree
- Bilingual proficiency in French
- Previous experience in a support or service role
- Exceptional analytical and communication skills
- Ability to thrive in a energetic work environment Emphasize your skills in analysis and client service at CMiC, contributing to software excellence and client satisfaction.

📌 Client Services Support Analyst (Toronto)
🏢 CMiC
📍 Toronto