Position Description:

· Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services.

· The position's contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company's cash flow performance continues to grow each quarter.

· The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance.

· Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow.

· As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it.

· This position will be assigned an individual Accounts Receivable portfolio of between $15 and $25 million in which they will be accountable for its performance.

Responsibilities:

· Works with customers in assigned customer portfolio to receive payments.



Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses positive business judgment in working with/through other Salesforce.com employees including Sales to achieve results.

· Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.

· Facilitate customer payments by providing necessary documentation to customer

· Resolves customer account differences working with other employees including Sales.

· Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person

· Participates on process improvement projects as assigned

· Provides reports on assigned portfolio as requested to A/R Operations management

· Ensures compliance with all company policies

· Provides training as requested.

📌 Collections Analyst I - SFD829 (Toronto)
🏢 Omega solutions
📍 Toronto