Do you love to solve problems and create solutions?
The Brick is actively seeking to expand our service team. We need enthusiastic people with a excellent customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!
Responsibilities
- Lead a team of Commercial Customer Care Associates
- Coordinate service calls for furniture and appliances
- Respond to customer inquiries and offer solutions
- Process sales order confirmations for builders and large contracts
- Co-ordinate product reservations and deliveries for large contracts
- Organizing builder/special project deliveries
- Consistently follow up with customers on the progress of customer service related issues
- Other duties as assigned periodically
Qualifications
- High school diploma or equivalent
- Minimum 5 years customer service or sales experience
- Excellent telephone manner
- Excellent verbal and written communication skills
- Strong working knowledge of MS Office programs
- Creative problem solving skills
- A positive and enthusiastic attitude