Location

Location: Niagara Falls, ON

Temporary Duration

Approximate Duration: 13 months The duration of the contract may change to align with the award date.

Division

SAEO

JOB SUMMARY

Community Service Workers collaborate within a client-centered team to aid individuals and families in the Niagara Region in accessing necessary supports and services to accomplish life stabilization objectives. This role provides coordination and administrative supports to clients and program staff. Serving as the initial point of contact for individuals, families and community partners, delivering person-centered, customer service through in-person, telephone, and electronic channels to a diverse and vulnerable population is a fundamental aspect of this role.

QUALIFICATIONS

EDUCATION

- Completion of a 2-year College Diploma in a Social/Human/Community Services discipline
- Additional training in software courses including database, spreadsheet, word processing, and other software applications is preferred
- Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is an asset.

KNOWLEDGE/EXPERIENCE

- Over 2 years of demonstrated experience in a human/social services environment, working with vulnerable populations.
- Experience dealing with highly sensitive and confidential information
- Proven aptitude in problem solving and decision-making.
- Knowledge of/experience with administrative office procedures and practices to provide support in a highly automated environment using online databases to input/access information
- Knowledge of applicable legislation, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc) is an asset
- Experience working with provincial databases and related systems (i.e. SAMS) is an asset
- Experience providing person-centred,



informed services and supports to individuals with diverse experiences and identities through a DEI (Diversity, Equality and Inclusion) lens
- Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity.
- Experience in conducting interviews and providing collaborative coaching to individuals and families in finding and using community resources.
- Demonstrated ability to adapt to change and perform effectively in a dynamic and complex work workplace.

SKILLS

- Strong interpersonal, communication (oral and written), and teamwork skills to relate to clients, families, peers and other community partners in a calm, professional and client centred manner through a DEI lens
- Strong analytical, problem solving, organizational and time management skills
- Effective notation and computer skills (Microsoft office, databases) to perform documentation and related administrative duties
- Ability to handle sensitive and/or confidential information with diplomacy, tact and discretion
- Ability to work independently with minimal supervision as well as part of a team
- Strong conflict resolution skills
- Fluency in other language is an asset

SPECIAL CONDITIONS

- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

Shift Information

Currently scheduled 8:30a.m. - 4:30p.m Monday to Friday

About Us





Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY! Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

- Email: [email protected]
- Phone: (phone hidden) or 1-(phone hidden)
- Bell Relay: 1-(phone hidden)
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

📌 Community Services Worker (Niagara Falls)
🏢 Niagara Region
📍 Niagara Falls