You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Fidelity Clearing

Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.The Client Training Consultant is part of the FCC Product Solutions team and reports to the Manager Client Training.

The Client Training

Consultant provides FCC's client firms (new as well as existing) with the training and support needed to gain knowledge and understanding of the FCC technology platform, new features, or functionality as well as services offered in conjunction with the platform. Paramount for this role is the delivery of comprehensive yet easy, innovative, and effective client training sessions and documentation targeting a multitude of user segments in a highly professional manner. This is expected to be accomplished through strong internal and client partnerships as well as leveraging industry best practices with a focus on continuous improvement.

The Client Training

Consultant is responsible to ensure that clients are fully educated on how to use FCC's products and services through training efforts for FCC's client base virtually, onsite and at the client site. In addition, the Client Training Consultant provides support for advisor transitions for existing client firms to transfer accounts and business to the FCC platform. This job requires flexible working conditions.

Travel (incl. weekends) is required. Deliver effective training to new and existing clients on how to use FCC's products and services, primarily through a train the trainer approach, in-person, online or in-person on client site.



Create training and product education collaborating with subject matter experts across the organization to ensure training is accurate and up-to-date and aligned with the company's goals and objectives.

Provide support and training where deemed necessary on FCC applications offered to clients. Coordinate training sessions and ensure all necessary instructional materials, technology, and sites are available. Support for advisor transitions/client acquisitions.

Provide support through training and facilitation of advisor transitions to the FCC platform. Assist transitioning advisors/branches with account opening coordination and transfer of asset coordination alongside training on the FCC technology platform Use of continuous improvement methodologies to continually search newly established industry best practices and implementation of the same. Proactively improves and/or eliminates ineffective processes to enhance customer service and delight clients. 5+ years' experience in a client account management role or training role within the financial services industry, preferably within the brokerage/carrying/custodian industry ~ Completion of post-secondary education or equivalent work experience ~ Proven project management experience ~ Experience communicating with executive-level clients and senior-level managers ~ Enrolment or completion of a certificate in adult education is an asset ~ Completion of Canadian Securities Course (CSC) is an asset Understanding of summarization and simplification techniques.

Ability to explain complex technical concepts and details in simple, clear language appropriate to different target audiences. Strong influencing skills as well as being highly flexible and adaptable to differing audiences and circumstances. Attention to detail to ensure accuracy and consistency of created material and information provided during training sessions.

Diagnose and solve problems that arise during training sessions and anticipate potential challenges and develop solutions in advance. Knowledge of adult learning principles, understand how adults learn, including the importance of engaging and interactive training sess #

📌 CONSULTANT ONLINE SUPPORT F/H (Mississauga)
🏢 Fil
📍 Mississauga