Join Medavie as a Customer Service Representative in a busy contact center focused on health solutions. Leverage your communication skills to enhance customer experiences through effective problem resolution. In this six-month term position, you will engage with clients via telephone, addressing inquiries and resolving issues promptly. The fast-paced environment requires a commitment to providing top-notch service.

Your role will significantly impact the daily lives of Canadians seeking health-related support. Key Responsibilities:

- Handle a high volume of incoming calls efficiently
- Ensure excellence in customer service across interactions
- Address customer needs and follow up as required
- Resolve complex issues effectively for first-call resolution
- Provide operational support to provincial programs as needed

Requirements:

- Exceptional listening and verbal communication skills
- Robust written skills for effective documentation
- Detail-oriented with accuracy in file management
- Education: High school diploma; pursuing post-secondary education is preferred
- Computer proficiency in multiple applications

Utilize your skills in a rewarding role at Medavie, dedicated to improving Canadians' health and wellbeing.

📌 Contact Centre Customer Service Role (Dartmouth)
🏢 Medavie
📍 Dartmouth