Maximize customer experience at Embark as a Supervisor in the Contact Centre. Lead a dedicated team while ensuring excellent service and adherence to quality standards. Embark is seeking an innovative Supervisor for its full-time Contact Centre role at Head Office.

You will utilize your leadership skills to mentor the team, manage customer requests, and ensure consistent service levels. With a commitment to internal growth, this position is ideal for professionals with a passion for customer service and team support. Key Responsibilities:

- Supervise daily operations within the Contact Centre
- Evaluate calls to maintain consistent messaging
- Analyze customer service trends and campaign effectiveness
- Train team members in customer retention initiatives
- Manage escalated customer inquiries for resolution

Requirements:

- University or College degree in Business or related field
- 2-3 years in Financial services or call center
- Experience in Customer Retention programs
- Proficient in Microsoft Office 365
- Robust analytical and communication skills

Lead a team dedicated to exceptional service and innovation at Embark's Contact Centre.

📌 Contact Centre Supervisor at Embark (Toronto)
🏢 Embark Student
📍 Toronto