Drive customer engagement and credit solutions as a Team Lead at Fairstone Bank. Leverage your leadership skills to manage a skilled team and ensure top-notch service delivery.

Fairstone

Bank, a leader in alternative lending in Canada, seeks a Team Lead, Credit and Customer Engagement. You will oversee credit underwriters, assist in training staff, and handle customer inquiries. Your strong analytical skills will help in monitoring service levels and addressing escalated issues effectively. Key Responsibilities:

- Answer incoming calls and manage customer inquiries
- Guide and mentor credit underwriters on policy approvals
- Monitor queues for optimal service level management
- Coach new and existing staff to enhance performance
- Serve as subject matter expert on policies and procedures

Requirements:

- High School Diploma or equivalent
- 2 years of experience as Team Leader or Senior Representative
- Robust credit and customer service expertise
- Excellent analytical and communication skills
- Bilingual in English and French preferred

Utilize your credit expertise and leadership abilities to foster success at Fairstone Bank.

📌 Credit Customer Engagement Lead at Fairstone (Montreal)
🏢 Fairstone Bank
📍 Montreal