CRM Administrator

As a CRM Administrator you will assist in implementing a new CRM platform across our property portfolio. You will collaborate with a small team to train site staff on the new software and provide ongoing support by troubleshooting issues and coordinating with third-party support teams to resolve service requests as they arise.

What You'll Do

- Working from our head office location and property sites as required, you will support the CRM implementation by delivering training and providing ongoing support to site staff.
- Support the adoption of recent software by assisting with updates to practices and procedures and promoting best practices across the property portfolio.
- Collaborate with third-party support teams to resolve escalated issues and service requests in a timely manner.
- Develop, deliver, and maintain training programs and user support materials, including troubleshooting guides and knowledge base documentation.
- Promote user education and continuous improvement by identifying opportunities to enhance support and training processes.
- Stay current with system updates and enhancements and communicate relevant changes to staff.
- Identify recurring issues or trends and work with the team to determine root causes and implement best practice solutions.
- Maintain accurate records of support requests, user interactions, and issue resolutions.
- Perform routine system maintenance and updates to ensure optimal application performance.
- Manage user access, roles, and permissions.

What You'll Bring
- BA or diploma in business administration, management, marketing, communications and/or practical skills, industry certifications or an equivalent combination of education and experience.
- Minimum of 1-2 years of experience working on a service desk or business support role within a professional services environment.
- Strong problem-solving skills with a demonstrated ability to support users through process challenges.
- Excellent communication and interpersonal skills, with the ability to explain functional concepts to non-technical users.




- Proficiency in troubleshooting software issues, with a solid working knowledge of Windows, Microsoft 365, and common web browsers.
- A proven track record of providing professional, practical, and patient support to end users.
- Experience with Yardi Voyager, CRM platforms, and/or support systems is considered an asset.

Paramount Properties is a privately held, family-owned company established in 1986, specializing in the management of high-quality residential properties. A proud and contributing member of the Ottawa community for more than three generations, we are deeply committed to management excellence and tenant satisfaction—delivered through teamwork, strategic planning, and proactive maintenance. This philosophy has driven consistent growth, positioning Paramount as Ottawa’s second-largest rental housing provider with a portfolio of approximately 8,000 rental homes. At Paramount, we set a high standard for quality and care. Our well-trained, experienced, and friendly teams ensure every apartment is clean, well maintained, and fully functional, with appliances and systems kept in excellent working order. Through regular inspections, preventative maintenance, timely repairs, and continuous follow-up, we deliver a consistently high-quality living experience.

Recognized as one of Ottawa’s best-managed property companies, Paramount Properties is proud of its reputation for outstanding value, safety, and cleanliness in some of the city’s most desirable communities—reflected in our industry-leading occupancy and exceptionally low vacancy rates.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

This position does require a vehicle.

Job Types: Full-time, Permanent

Pay: $48,000.00-$50,000.00 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: Hybrid remote in Ottawa, ON K2P 1M8

📌 CRM Administrator (Ottawa)
🏢 Paramount Properties
📍 Ottawa