Job Overview

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and creating positive experiences for our diverse customer base. Your energetic approach and excellent communication skills will drive customer satisfaction, foster loyalty, and contribute to our company's reputation for outstanding service.

If you thrive in a quick-paced environment, enjoy helping others, and possess a passion for problem-solving, this opportunity is perfect for you! This paid position offers a chance to develop your skills in a vibrant, supportive setting.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.
- Provide accurate information about products and services, guiding customers through their questions with confidence.
- Conduct data entry tasks efficiently to record customer interactions, transactions, and feedback accurately in our systems.
- Identify opportunities for upselling and cross-selling by understanding customer needs and presenting relevant solutions.
- Assist customers with troubleshooting issues or concerns, demonstrating analysis skills to resolve problems effectively.




- Maintain excellent phone etiquette and communication skills to foster positive relationships with clients from diverse backgrounds, including bilingual support in English and Spanish.
- Follow up on unresolved issues to ensure complete customer satisfaction and build long-term loyalty.

Experience

- Previous experience in customer service or sales roles is highly desirable.
- Strong data entry skills with attention to detail to ensure accurate record keeping.
- Multilingual abilities, especially fluency in English and Spanish, are a significant advantage.
- Demonstrated analysis skills to assess customer needs and recommend appropriate solutions.
- Excellent communication skills with the ability to handle phone conversations professionally and courteously.
- Experience with upselling techniques to enhance sales opportunities while maintaining a customer-first approach.
- Familiarity with CRM (Customer Relationship Management) software or similar tools is preferred but not required.

Join us to be part of a lively team dedicated to delivering top-tier customer service! Your energy, skills, and enthusiasm will make a real difference in our customers’ experiences every day. Pay: $17.60-$31.90 per hour

Benefits

- Flexible schedule
- On-site parking

Experience:
- Customer service: 3 years (preferred)

Work Location: In person

📌 Customer service (Brampton)
🏢 ESSO/ CIRCLE K
📍 Brampton