Company Overview

Eco Solutions is an innovative supplier of ice melters both granular and liquid, as well as a variation of summer products. Eco Solutions is a growing company that is committed to recognizing the work of its team members through financial and career growth opportunities.

We offer an energetic culture in a professional work workplace that is both challenging and exciting and is led by experienced and engaging leaders. Our success is possible because of the creativity, intelligence and passion of our team members and their commitment to our customers.

Although Eco

Solutions is growing, our culture is that of a small organization - we are a tightly knit group with open collaboration across all levels. If you are seeking a challenging career where initiative is encouraged and you support our values of honesty, mutual respect and commitment to our customers, then we want you to join the Eco Solutions team!

Job Summary

We are seeking a dynamic and proactive Customer Service & Order Coordinator to join our team. In this vital role, you will serve as the primary point of contact at our location, managing orders efficiently and ensuring exceptional service. You will coordinate between sales, logistics, and production to streamline order processing, foster strong customer relationships, and support our marketing and sales initiatives.

Your expertise in project management, account management, and analysis will drive customer satisfaction and operational excellence.

Duties

- Manage customer orders from receipt to delivery, ensuring accuracy and timeliness using platforms like Salesforce or other CRM tools




- Serve as the main liaison for customer inquiries, providing clear communication on order status, product details, and after-sales support
- Collaborate with sales and logistics teams to coordinate order fulfillment, inventory levels, and delivery schedules
- Analyze customer data to identify opportunities for account growth, upselling, or process improvements
- Amazon shipping & packaging orders in a timely manner.
- Maintain detailed records of all customer interactions, orders, and follow-up actions
- Assist in resolving any issues related to orders or account discrepancies promptly and professionally

Qualifications
- Proven experience in customer service or account management
- Strong project management skills with the ability to handle multiple priorities effectively
- Proficiency with Salesforce or similar Customer Relationship Management (CRM) software
- Excellent communication skills with a positive attitude towards building customer relationships
- Analytical skills to interpret data for process improvement and sales opportunities
- Ability to lift 50lb packages and work in colder conditions.
- Ability to work collaboratively across teams in a fast-paced environment

Join us to be part of a passionate team dedicated to delivering eco-friendly solutions while providing outstanding service that makes a real difference! Pay: $19.00-$22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- On-site parking

Application question(s):
- Knowledge of Microsoft tools like Outlook, Word, Excel is a must.

Experience:
- Customer service: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Service & Order Coordinator (Milton)
🏢 Eco Solutions (Milton
📍 Milton