Department: Customer Support / Technical Support and Accounting

Reports To: VP, Operations and Customer Service and CFO

Compensation: $50,000 - $55,000

About Vielight

Vielight Inc. is a leader in photobiomodulation technology, dedicated to advancing health and wellness through innovative light therapy devices. With recent medical device approvals in Canada and the US, and pending approvals in Europe and Australia, we are expanding our reach and impact globally.

Job Summary:

We are seeking a detail-oriented and experienced Customer Service Representative and Accounting who has a solid foundation in accounting and possess excellent communication skills to effectively support clients in understanding our products and services. It will require excellent problem-solving skills and proficiency to effectively communicate various technical support and troubleshooting techniques. Additional responsibilities will also include providing product information, performing administrative tasks, and ensuring clients receive exceptional service and guidance with maximum customer satisfaction.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Work closely with the CFO on general accounting tasks, including data entry.
- Identify and assess customers’ needs and provide product recommendations when requested.
- Troubleshoot and resolve customer issues, escalating complex cases to technical or scientific teams when necessary.
- Maintain comprehensive and up-to-date knowledge of all company products, industry trends, and scientific advancements.
- Effectively communicate the benefits and features of Vielight Inc.'s products, addressing any questions or concerns the customer may have.
- Conduct general admin duties, including processing daily orders, as well as returns, replacement and repair requests.
- Ability to work effectively both independently or in collaboration with theteam.




- Ensure all communication follows Vielight’s communication policies and procedures.
- Represent Vielight Inc. with professionalism and enthusiasm, fostering positive client relationships and promoting brand loyalty.

Job Requirements

- Completed bachelor’s degree in business (focus on finance or accounting preferred) or equivalent training.
- Additional Certifications in finance or accounting considered an asset
- Minimum 2 years proven customer support experience as a client service representative.
- Strong communication over the phone, and able to actively listen to the customer’s needs is a requirement.
- Past experience in accounting or bookkeeping considered an asset.
- Ability to explain complex technical concepts in a simple, customer-friendly manner.
- Strong problem-solving abilities with a technical mindset.
- Passion for dealing with people in the health and wellness industry an asset.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Ability to maintain accurate records of sales activities and customer interactions in a CRM system.
- Ability to multi-task, prioritize, think critically, and manage time effectively.
- Ability to remain calm and effectively problem solve in high pressure situations.
- Excellent organizational and communication skills.

Additional Beneficial Qualifications

- Experience with QuickBooks preferred

Equal Opportunity Employer: Vielight Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation

Attractive competitive salary commensurate with experience.

Health Care advantages offered after probationary period.

Application Process

Please apply directly on Indeed. Qualified candidates will be chosen for an interview.

Pay: $50,000.00-$55,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Paid time off
- Vision care
- Work from home

Work Location: Hybrid remote in Toronto, ON M4Y 2G8

📌 Customer Service Representative and Accounting Assistant (Toronto)
🏢 Vielight
📍 Toronto