Pfaff Autoworks

Drive Your Career Forward with Pfaff Automotive

At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.

What You'll Do

You will be responsible for identifying and offering resolution to customer concerns, and estimating repair needs to customers based on vehicle inspection.

- Serve as the communicator between customer and insurance adjuster
- Answer incoming telephone calls and greet customers in a friendly and professional manner
- Identify, confirm and offer resolution to customer concerns.
- Assess customer needs by conducting a vehicle walk around.
- Attain agreement from customer for repair needs.
- Write accurate Estimates using the appropriate estimating systems.
- Obtain approval to proceed with supplemental repairs.
- Communicate with repair planners to gain clear understanding of repairs required and performed.
- Follow-up with customers during repair of vehicle so they are aware of status.
- Receive and process cash or credit payment for all services performed.
- Upon completion of repair, promptly and professionally deliver vehicle to customer.
- All other duties as assigned by leadership.

What You'll Bring

- Previous automotive experience is an asset
- Experience in a call center workplace is an asset
- Experience with Microsoft Office preferred
- Outstanding customer service skills.
- Acceptable driver's abstract and a valid driver's license in your province of residence.

Reports To: Body Shop Manager Position Availability: This is an existing vacancy

Location: Onsite in Markham, Ontario

Schedule: Full-time, 8 hour shifts

Compensation Range: $50,000-$60,000 based on experience and qualifications

Total Rewards





Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Disability Coverage
- Life Insurance
- RRSP Plans
- Employee Stock Purchase Plan
- Professional Development & Growth Opportunities
- Vehicle Purchase Discounts
- Employee Assistance & Wellness Programs

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [email protected]

Join our dynamic team as a Customer Service Representative (CSR) and become the vital link between our company and valued customers. In this energetic role, you will deliver exceptional service by addressing inquiries, resolving issues, and creating positive experiences that foster loyalty.



Your enthusiasm and communication skills will drive customer satisfaction and support our mission to provide outstanding service across diverse markets.

This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment where your contributions truly matter.

Responsibilities

- Engage with customers via phone, email, and chat to provide prompt, friendly, and professional assistance.
- Handle customer inquiries related to products, services, billing, and account information with clarity and confidence.
- Perform accurate data entry to update customer records and document interactions efficiently.
- Identify opportunities for upselling and cross-selling products or services that meet customer needs.
- Demonstrate excellent phone etiquette and communication skills to build rapport and ensure customer satisfaction.
- Collaborate with team members to analyze customer feedback and resolve complex issues effectively.
- Support multilingual customers by providing bilingual assistance in English and Spanish when needed.

Requirements

- Proven experience in customer service or a related role, with strong communication skills.
- Ability to perform data entry accurately while managing multiple tasks simultaneously.
- Multilingual proficiency in English and Spanish is highly desirable.
- Strong analysis skills to assess customer needs and identify solutions quickly.
- Experience in sales or upselling techniques to enhance the customer experience.
- Excellent phone etiquette, active listening, and problem-solving abilities.
- Ability to work well in a team environment while maintaining a positive attitude.

Embark on a rewarding career where your energy fuels exceptional service! We value diversity, promote growth, and are committed to supporting your professional journey every step of the way. Pay: $23.00-$32.00 per hour

Expected hours: 42.5 – 45.0 per week

Benefits

- Dental care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Representative (CSR)/Estimator (Markham)
🏢 Pfaff Autoworks
📍 Markham