Job Title: Automotive Service Advisor / Service Writer

Position Type: Full-Time

About Us: At Forbes Kia, we pride ourselves on providing exceptional service, transparent customer care, and a smooth, reliable experience for every guest who walks through our doors. We are currently looking for a motivated, customer-focused Automotive Service Advisor to join our busy service team.

Position OverviewAs a Service Advisor, you will serve as the crucial link between our customers and our service technicians. You will greet customers, listen carefully to their vehicle concerns, explain recommended maintenance or repair services, and ensure a seamless service experience from drop-off to pickup.

Key Responsibilities

- Customer Interaction: Warmly greet customers, listen to their concerns, and accurately document vehicle issues on repair orders.
- Service Consulting: Consult with customers on manufacturer-recommended maintenance schedules, safety inspections, and necessary repairs.
- Workflow Management: Communicate clearly with service technicians and parts department staff to ensure timely and accurate completion of work.
- Estimates & Communication: Prepare detailed repair estimates, seek customer authorization for work, and provide timely updates throughout the repair process.
- Quality Assurance:



Review completed repair orders with customers, explain all performed services and charges, and conduct post-service follow-ups.
- Record Keeping: Maintain detailed, organized customer and vehicle records in accordance with dealership standards.

Qualifications & Skills

- Experience: Previous experience as an Automotive Service Advisor, Service Writer, or in a fast-paced retail customer service role preferred (dealership experience is a plus).
- Communication: Excellent verbal and written communication skills with the ability to explain technical terms in a clear, easy-to-understand manner.
- Technical Aptitude: Basic understanding of automotive systems, vehicle maintenance, and repair processes.
- Problem-Solving: Strong multitasking abilities, attention to detail, and poise under pressure.
- Licensing: Valid driver’s license with a secure driving record.

What We Offer

- Competitive compensation plan (Base Salary + Performance Bonuses)
- Comprehensive health, dental, and vision insurance options
- Employee discounts on vehicle purchases, parts, and service
- Ongoing factory training and professional development opportunities

Pay: $19.00-$22.00 per hour Expected hours: 42.5 per week

Work Location: In person

📌 Customer Service Representative (New Minas)
🏢 Forbes Kia
📍 New Minas