Become a key part of our CSR team dedicated to making families feel welcome. This role involves problem-solving, greeting guests, and handling registrations with a positive attitude. We're looking for energetic Customer Service Representatives who enjoy helping families and creating a warm environment. You'll greet guests, give facility tours, book classes, and manage family accounts efficiently.

Your role will require a strong service orientation and the ability to multitask calmly under pressure for a smooth operation. Key Responsibilities:

- Greet families warmly upon arrival
- Conduct tours and assist recent families
- Manage bookings, payments, and registrations
- Handle phone calls and emails attentively
- Resolve issues calmly and quickly

Requirements:

- 1 year customer service experience preferred
- Strong communication skills and positive outlook
- Organized, dependable, and tech-savvy
- Ability to maintain composure in fast-paced settings
- First Aid certification (or willingness to obtain)

Bring your energy and problem-solving skills to create a welcoming atmosphere for families!

📌 Customer Service Representative for Families (Toronto)
🏢 Making Waves Swim School
📍 Toronto