This position ensures that the customer-facing services are provided to casino guests by supervising Guest Services department staff and activities. Monitor specific Guest Services department responsibilities, processes, procedures and policies.
Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and in office entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs.
Oversee Convenience
Services, such as vehicle maintenance of shuttle fleet, group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives. Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline.
Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing initiatives. SIGA is a First Nation employer of choice in the province, with a focus on quality of life and an inclusive work environment that embodies a strong sense of belonging for employees. As a non-profit, 100% of our net income goes back to our communities.
Ability to obtain and maintain a Gaming Employee Certificate of Registration from the Saskatchewan Liquor Gaming Authority / Indigenous Gaming Regulators For more information regarding this competition, or if you require an accommodation or support, please contact the Talent Acquisition Team at
[email protected] Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval. #
📌 Customer Service Specialist - 1FT (North Battleford)
🏢 Socket.dev
📍 North Battleford