Drive customer success at AppDirect as the first dedicated Customer Success Manager for Devs.AI. Leverage existing support while managing strategic accounts and enhancing adoption across our platform. In this player-coach role at AppDirect, you will oversee the complete post-sale lifecycle for key accounts.

You will engage directly with our largest customers through executive check-ins and drive revenue retention through upsells and cross-sells. Your ability to coordinate with Tier 1/2/3 support teams will enhance the Devs.ai user experience, ensuring customer satisfaction. Key Responsibilities:

- Manage onboarding, adoption, renewal, and expansion for strategic accounts
- Conduct QBRs and success plans with key customers




- Drive product adoption to foster net revenue retention
- Coordinate support experiences across internal teams
- Refine SLAs for enhanced customer service

Requirements:

- 4-7 years in customer success or account management
- Experience managing enterprise accounts in B2B SaaS
- Familiarity with Zendesk and support operations
- Solid communication skills for executive-level interactions
- Technical aptitude with APIs and AI/ML concepts

Become a vital player in customer success, utilizing your insights to foster relationships and enhance user engagement at AppDirect.

📌 Customer Success Manager for Devs.AI (Montreal)
🏢 Opportunities with AppDirect's Advisor Partners (Recruitment as a Service)
📍 Montreal