Enhance customer experiences at Staples Canada as a Bilingual Customer Support Specialist. Provide vital support for ServiceOntario services while developing your skills in a retail workplace. This position focuses on delivering stellar service to customers needing government-related transactions.

You will engage with customers, anticipate their needs, and guide them through processes. Handling escalated interactions with professionalism, your work will foster a welcoming setting. Key Responsibilities:

- Provide knowledgeable service across various customer interactions
- Clearly communicate eligibility and service details
- Facilitate warm transfers to other department specialists
- Complete tasks for lobby readiness and merchandising
- Uphold health, safety, and privacy protocols

Requirements:

- 1-2 years in customer service roles
- Ability to communicate effectively with diverse customers
- Strong attention to detail and accuracy
- Familiarity with Microsoft Office and internet applications
- Bilingual English/French is an asset

Utilize your problem-solving abilities and bilingualism to make an impact at Staples Canada.

📌 Customer Support Specialist with Bilingual Skills (Toronto)
🏢 Socket.dev
📍 Toronto