The Dental Accounts Receivable Coordinator is responsible for managing and maintaining the clinic’s accounts receivable, ensuring patient and insurance balances are collected accurately and in a timely manner.

The ideal candidate is experienced, organized, persistent, comfortable discussing outstanding balances, and able to manage sensitive financial conversations professionally.

Key ResponsibilitiesAccounts Receivable Management

- Monitor the clinic’s accounts receivable on an ongoing basis.
- Review A/R aging reports regularly and prioritize overdue accounts for follow-up.
- Contact patients regarding outstanding balances by telephone, email, text, or other approved communication methods.
- Follow up consistently on overdue accounts until payment or an appropriate resolution is reached.
- Document all collection attempts, conversations, payment commitments, and account arrangements in the patient record.
- Identify accounts requiring additional action and escalate them appropriately.
- Work toward maintaining established clinic targets for outstanding and aged receivables.

Patient Accounts & Collections
- Clearly explain patient balances, treatment charges, insurance payments, adjustments, and amounts owing.
- Collect outstanding balances and process payments.
- Establish approved payment arrangements when appropriate and monitor those arrangements for compliance.
- Follow up promptly on missed or declined payments.
- Maintain a professional and respectful approach when dealing with difficult or sensitive collection situations.
- Identify recurring account issues and bring them to management's attention.

Insurance Follow-Up
- Review unpaid or outstanding insurance claims.
- Investigate delayed, rejected, or partially paid claims.
- Follow up with insurance companies and patients when additional information is required.
- Resubmit claims or supporting documentation when appropriate.




- Ensure insurance payments and explanations of advantages are accurately reflected on patient accounts.
- Identify situations where an insurance balance should appropriately be transferred to the patient.

Reporting & Accountability
- Prepare regular accounts receivable reports for management.
- Track total A/R as well as balances aged 30, 60, 90 and 120+ days.
- Report on collection activity, outstanding insurance claims, payment arrangements, and problematic accounts.
- Identify trends affecting collections or cash flow.
- Recommend improvements to billing and collection processes when recurring issues are identified.

Front-End A/R Prevention
- Work collaboratively with reception, treatment coordinators, and other administrative staff to prevent accounts from becoming overdue.
- Ensure staff understand clinic expectations regarding collecting patient portions at the appropriate time.
- Identify accounts with existing balances before additional treatment is scheduled when appropriate.
- Assist with improving processes related to treatment estimates, insurance submissions, payment collection, and patient communication.

Qualifications
- Previous dental administration, dental reception, bookkeeping, billing, or accounts receivable experience preferred.
- Experience with dental practice management software is an asset.
- Understanding of dental insurance claims and coordination of benefits is strongly preferred.
- Robust organizational and follow-up skills.
- Excellent attention to detail and accuracy.
- Comfortable discussing money and requesting payment from patients.
- Strong telephone and written communication skills.
- Ability to remain professional and respectful during challenging conversations.
- Ability to manage confidential patient and financial information appropriately.
- Able to work independently and take ownership of assigned accounts.

Pay: $20.00-$25.00 per hour Expected hours: 37.0 per week

Work Location: In person

📌 Dental Accounts Receivable Coordinator (Moncton)
🏢 Flossing Dentistry
📍 Moncton