Job Summary

Account Manager – Digital Marketing Agency

Hi!

Thank you for your interest in joining Scale My Meal Prep as an Account Manager.

Please take a few minutes to read through the full before applying. This role is quick-paced, demanding, and highly client-facing, so we want to make sure you know exactly what to expect.

About Scale My Meal Prep

Scale My Meal Prep is a digital marketing agency built specifically for the meal prep industry.

We work with restaurant owners, private chefs, caterers, and passionate food entrepreneurs to help them build, launch, market, and scale profitable meal prep businesses.

Our team handles the systems behind the business, including:

- Paid advertising
- Website development and optimization
- Shopify management
- Email and SMS marketing
- Landing pages
- Creative strategy
- Customer acquisition

This allows our clients to focus on what they do best: making great food.

We like to say

“We do everything but the cooking.”

And we mean it.

The Role

Our Account Managers are at the center of our clients' success.

We currently have a team of five Account Managers, and each one manages a significant portfolio of active clients.

This is not a passive customer service or relationship-management position.

You will be responsible for understanding your clients' businesses, communicating with them daily, solving problems quickly, managing marketing initiatives, and directly monitoring and optimizing their Meta advertising campaigns.

On busy days, our Account Managers may communicate with 20–60 clients across email, messaging platforms, and calls.

You need to be comfortable managing competing priorities without losing track of details.

We are looking for someone who is:

- Highly organized
- Confident speaking with business owners
- Calm under pressure
- Technically capable
- Fast at solving problems
- Comfortable making decisions
- Able to communicate clearly and professionally
- Willing to take ownership instead of waiting for instructions

The ideal person is someone clients quickly feel they can trust.

What You'll OwnMeta Ads

You will set up, monitor, analyze, and optimize live Meta advertising campaigns across multiple client accounts.

You should be comfortable looking at performance metrics, identifying problems, adjusting campaigns, and making decisions based on data.

Client Communication & Account Management

You will serve as the primary point of contact for your assigned portfolio of clients.

This includes

- Responding to daily client requests
- Providing campaign and project updates
- Troubleshooting problems
- Managing expectations
- Leading client calls
- Coordinating deliverables




- Following up on outstanding items
- Keeping projects moving forward

Shopify & Website Management You will regularly work inside client websites and Shopify stores.

Responsibilities may include

- Updating products
- Updating collections
- Editing pages
- Updating menus
- Creating promotions
- Adjusting storefront content
- Updating pricing
- Troubleshooting customer-facing issues
- Coordinating larger development changes with our development team

Email & SMS Marketing You may build and execute email and SMS campaigns using platforms such as Klaviyo.

This can include

- Promotional campaigns
- Weekly menu announcements
- Customer retention campaigns
- Offer campaigns
- Basic segmentation
- Marketing copy

Marketing & Creative Support You will also help coordinate and execute supporting marketing initiatives such as:
- Landing page improvements
- Marketing copy
- Offer development
- Website conversion improvements
- Creative briefs
- Coordinating with graphic designers and video editors
- Reviewing marketing assets before they reach the client

Must-Have ExperienceHands-On Meta Ads Experience This is one of the most important requirements.

You should have real, hands-on experience managing and optimizing Meta Ads campaigns, preferably across multiple client accounts.

We are not looking for someone whose experience is limited to observing campaigns or communicating results prepared by someone else.

You should understand how to work inside Ads Manager and confidently make optimization decisions.

Strong Client-Facing Experience

You should be comfortable speaking directly with business owners and managing professional client relationships.

This includes handling

- Questions
- Complaints
- Requests
- Deadlines
- Expectations
- Performance conversations

Client Success / Account Management Experience You should understand how to manage multiple accounts while keeping clients informed, supported, and progressing toward their goals.

Strong Technical Aptitude

You do not need to be a developer, but you should be comfortable learning and working inside digital platforms.

Experience with any of the following is valuable:

- Shopify
- WordPress
- WooCommerce
- Wix
- Website builders
- Email marketing platforms
- CRM or project management software





If you have never used Shopify before, you should be technically capable enough to become comfortable making everyday Shopify changes within 1–2 weeks.

Exceptional Organization

You will be managing a large number of conversations, tasks, campaigns, deadlines, and requests at the same time.

If you regularly forget follow-ups, struggle to prioritize tasks, or become overwhelmed when several clients need something at once, this role will likely not be a good fit.

Nice to Have

Experience with any of the following will make you a particularly strong candidate:

- Shopify
- Klaviyo
- SMS marketing
- Landing page optimization
- Conversion rate optimization
- Copywriting
- Website development
- WordPress
- WooCommerce
- Wix
- Graphic or creative coordination
- Agency account management
- Restaurant, food, or e-commerce marketing

What Success Looks Like in Your First 90 Days By the end of your first 90 days, you should be able to:
- Independently manage your assigned client portfolio with minimal oversight
- Lead onboarding and strategy calls confidently
- Communicate clearly and professionally with clients
- Make routine Shopify updates independently and accurately
- Monitor and optimize live Meta Ads campaigns
- Identify underperforming campaigns and take corrective action
- Manage multiple client requests without losing track of priorities
- Coordinate effectively with designers, developers, and other team members
- Resolve client requests quickly and thoroughly
- Keep projects moving without needing constant reminders
- Build strong relationships where clients feel heard, supported, and confident in our team

Who Will Thrive Here You will likely do very well in this role if you enjoy being busy, solving problems, speaking with clients, working with technology, analyzing marketing performance, and taking ownership.

You should be the type of person who sees a problem and immediately starts figuring out how to solve it.

This is a role with significant responsibility, but it also gives you the opportunity to directly influence the growth of dozens of small businesses.

If that sounds exciting rather than intimidating, we would love to hear from you.

Pay: $58,000.00-$80,000.00 per year

Benefits

- On-site gym
- On-site parking

Application question(s):
- Have you worked with Meta Ads? Describe an example account that you have scaled - please be detailed and include CAC and results.
- Do you have client success experience? How many accounts have you managed at one time?
- Do you have any Shopify/Wordpress/Wix experience? Explain the experience in detail.

Work Location: In person

📌 Digital Marketing Manager (Meta Ads Experience) (Mississauga)
🏢 ScaleMyMealPrep
📍 Mississauga