Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.

To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.

Help Desk Manager Responsibilities

Managing and supporting a team of help desk technicians. Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management. Communicating with clients and providing in-person and phone support, if required. Troubleshooting and resolving technical issues. Managing escalations and ensuring any issues are resolved in a timely manner.

Help Desk Manager Requirements

Bachelor's degree in computer science, information technology, or a related field. At least two years of experience as a Help Desk Manager or in a technical support role. Strong technical background. Excellent leadership and people management skills.

Strong customer service skills. Advantages at Digital Days Market-competitive salary based on experience Healthcare Plan Laptop and Mobile Phone Provided Remote Working Optional office benefits Open office space and open culture Games in the office to help you to relax Restaurant on site Gym on site Daycare on site Public terrace overlooking the Canal About Digital Days Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service.

The Digital





Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!

The Digital

Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business. Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here!

Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote. If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team! Responsabilits du responsable du service d'assistance Grer et soutenir une quipe de techniciens du service d'assistance.

Encadrer ton quipe, fournir des formations et effectuer des valuations de performance. Contrler les performances de l'quipe et laborer des rapports de retour d'information pour la direction. Dpanner et rsoudre les problmes techniques.





Exigences pour le responsable du service d'assistance Au moins deux annss d'exprience en tant que le responsable du service d'assistance ou dans un rle d'assistance technique. Solides connaissances techniques. Excellentes comptences en matire d'analyse et de dpannage. Excellentes comptences en matire de leadership et de gestion des personnes. Solides comptences en matire de service la clientle.

Avantages chez Digital Days Avantages du bureau en option Espace de bureau ouvert et culture ouverte Jeux dans le bureau pour t'aider te dtendre Terrasse publique avec vue sur le canal propos de Digital Days Digital Days est une boutique de services informatiques grs qui se spcialise dans le service d'une grande varit de PME bilingues travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un acclrateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de rseau ax sur la croissance avec un accent particulier sur les hauts niveaux de service la clientle, Digital Days est l'endroit idal pour toi ! L'environnement de travail de Digital Days est un environnement qui rcompense la responsabilit et l'autonomie, le tout au sein d'une quipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus levs.

Imprgn des dernires technologies, Digital Days guide les clients travers les dernires solutions de cloud priv, public, et hybride pour les entreprises. Veuillez noter que tous les employs travaillent actuellement distance en raison de la pandmie de COVID-19 en cours et que les postes peuvent tre dfinitivement distance. Si tu penses tre le candidat idal pour le poste, postule maintenant et rejoins notre quipe sympathique, flexible et dynamique !

📌 Directeur Support et Service Client H/F (Montreal)
🏢 Digital Days
📍 Montreal