DIRECTOR, INFORMATION TECHNOLOGY

Your Position & How You Will Contribute:

Reporting to the Chief Administrative Officer, the Director, Information Technology (IT) owns telMAX’s internal technology environment, security posture, and IT strategy. You will be responsible for setting the direction for corporate IT, lead the transition away from our current managed-services model, stand up the tools and governance a regulated telecom depends on, and build the team and processes to sustain it. The Director will spearhead our IT strategy and operations across telMAX’s IT platforms, to enhance the team’s capabilities to support company growth, elevate the way we work, help protect our assets, and mitigate risk.

Responsibilities & Key Duties:

Strategy & Leadership

- Own the corporate IT roadmap, budget, and vendor strategy in alignment with business objectives.

- Lead the insourcing of end-user IT — managing the vendor transition, knowledge transfer, and stand-up of internal capability.

- Build, mentor, and scale the internal IT team over time; operate as a player-coach until the team is in place.

- Serve as the senior escalation point and advisor to leadership on technology and security matters.

Infrastructure & Endpoint Management
- Direct the full lifecycle of end-user devices (Windows and Apple laptops, mobile) — procurement, standardization by role, deployment, refresh, and retirement.

- Oversee the Windows 11 migration, hardware refurbishment/repurposing, and scheduled user swaps with data secured to OneDrive.

- Administer the M365 tenant, identity,



and licensing; manage MDM via Intune and Apple device rollout through Apple Business Manager.

- Maintain accurate asset inventory and configuration standards.

Service Desk & Operations
- Establish and oversee the in-house ticketing system and end-user support function.

- Define SLAs, support processes, and documentation standards.

Vendor & Procurement
- Manage vendor relationships, evaluate and select tooling, and lead IT procurement and budgeting.

What You Bring:

- Ability to lead and define the company’s IT Services in a pragmatic manner that aligns with the business.

- Deep Microsoft 365 and Intune/Endpoint Manager expertise; strong Windows 11 and Apple Business Manager experience.

- Hands-on background with EDR/XDR and SIEM platforms and security operations.

- Knowledge of industry regulations, data privacy laws, and compliance frameworks (e.g., GDPR, SOC) to ensure IT operations remain compliant with legal and regulatory standards.

- Strong networking fundamentals and infrastructure/security architecture judgment.

- Proven vendor management and IT budgeting experience.

- Ability to lead complex IT projects and change management across businesses and various stakeholders





- Business and stakeholder focused mindset committed to operational excellence and service delivery

- Excellent communication and interpersonal skills, with a history of engaging effectively with executive team and diverse, cross-functional teams and business partners

- Solid business acumen and proven ability to communicate complex IT concepts to both technical and non-technical stakeholders.

- Ability to thrive in a growing, fast-paced, dynamic environment and effectively manage ambiguity and change

- Ability to lead initiatives related to cloud strategy, digital transformation, and automation across enterprise applications.

- A forward-thinking approach to emerging technologies, understanding how innovations such as AI, machine learning, and blockchain can be applied to enhance business operations.

Experience:

- Extensive experience leading and building a high performing IT team

- End to end strategic planning and implementation experience including risk, benefit, and opportunity analysis

- Demonstrated experience leading various projects and process improvement initiatives

- Experience overseeing architecture and business systems for enterprise-wide IT platforms as well as a broad range of other areas within IT such as infrastructure, cybersecurity, IT compliance, data governance, and aligning IT/OT environments

Education:

- Post secondary education in the areas of Computer Science, Information Technology, Cyber Security, Data Science, Computer Engineering or other relevant discipline

📌 Director, Information Technology (Markham)
🏢 telMAX
📍 Markham