Palace Theatre Arts Commons (PTAC) is a community-focused performing arts organization and registered charitable organization located in London, Ontario's Old East Village. Since 1973, the Palace has provided a home for community theatre, education, artistic development, cultural events, and community participation. PTAC operates the historic Palace Theatre at 710 Dundas Street and provides theatre and related resources to the broader community.

PTAC's activities include the London Community Players main-stage season, London Youth Theatre Education (LYTE), London Fringe, resident theatre companies, educational programming, venue rentals, and other cultural activities. PTAC's mission is rooted in the belief that everyone who wants to be entertained, provoked, inspired, or moved by theatre should have the opportunity to participate at the level of involvement they choose. The organization is committed to community, collaboration, creativity, accessibility, and inclusion.

Palace Theatre Arts

Commons is seeking a Director of Operations to provide operational, financial, and leadership for this important London cultural institution. The Director of Operations will work closely with the Board of Directors, staff, volunteers, theatre companies, donors, sponsors, government partners, patrons, and community organizations to strengthen PTAC's financial sustainability, operational effectiveness, and community impact. Serve as the primary staff leader and representative of Palace Theatre Arts Commons.

Work with the Board to implement the organization’s strategic vision and long-term organizational priorities. Identify opportunities to strengthen PTAC's position as a leading community arts and cultural hub in London. Develop and maintain strong relationships with the organizations and theatre companies that use the Palace.

Monitor the changing arts, cultural, nonprofit, and community landscape and identify opportunities for growth and innovation. Represent PTAC professionally with municipal, provincial, and federal governments, funders, arts organizations, businesses, community organizations, and the public. Support the monitoring of the organization's financial health and long-term sustainability.

Monitor and report revenue, expenses, cash flow, financial performance, and emerging financial risks.



Provide clear and timely financial reporting to the Board , and w ork with the Board and staff to establish appropriate financial controls, policies, and procedures. Maintain effective relationships with accountants, auditors, financial institutions, legal counsel, and other professional advisors.

Support the organization's fundraising and development strategy. Venue , Concessions , and Front of House Support Provide operational oversight of the Palace Theatre and associated facilities, including the organization's rehearsal, production, rental, costume, wardrobe, props, and related resources. Coordinate the logistics of concessions, including monitor ing inventory levels, stock rotation, purchasing , deliveries, and restocking .

Ensure appropriate compliance with applicable public-health requirements, liquor licensing requirements, and organizational policies. Support long-term capital planning, maintenance, accessibility, technology, and infrastructure improvements. Oversee relationships with external renters, resident companies, community organizations, and other facility users.

Ensure appropriate risk management, insurance, health and safety, licensing, and regulatory compliance. Technology, IT , & Business Systems Oversee the effective operation of computers, printers, scanners, phones, payment terminals, internet connectivity, and other office technology. Provide operational support for ticketing, point-of-sale, scheduling, communications, website , and other software platforms.

Marketing & Community Engagement Support marketing, communications, public relations, digital engagement, and brand developmen t across systems (social media, email, etc ) and the Marketing committee . Provide leadership, direction, supervision, and support to PTAC staff. Establish clear responsibilities, objectives , performance expectations, and accountability.

Recognize, support,



and appropriately manage the substantial volunteer contribution upon which PTAC's community theatre activities depend. Provide the Board with the information, analysis, recommendations, and reporting necessary for effective governance. Support effective governance practices and appropriate separation between governance and day-to-day management.

Assist the Board with succession planning and long-term organizational development. PTAC is seeking a leader who is passionate about the performing arts but who also understands that a successful arts organization requires strong business, financial, operational, and relationship-management skills. L eadership experience in the nonprofit, arts, cultural, entertainment, hospitality, business, or related sectors.

Experience managing budgets and organizational operations . Excellent written, verbal, and public-speaking abilities and s rong people-management and relationship-building skills.

Experience in hospitality, restaurants, bars, events, or other service-oriented environments will be considered a strong asset. Demonstrated ability to manage competing priorities in a complex environment.

Experience working with volunteers and community organizations. An understanding of the realities and opportunities facing community-based arts organizations. A genuine commitment to accessibility, inclusion, diversity, and community participation.

Experience in theatre or the broader performing arts sector is an asset, but exceptional leadership, nonprofit management, business development, fundraising, and community-building experience will also be highly valued.

Palace Theatre Arts

Commons is committed to providing an inclusive and welcoming environment for artists, employees, volunteers, patrons, and community members. Applicants who require disability-related accommodations or other accessibility supports are encouraged to let us know how we can support their participation.

- We have a use of AI policy that discourages the use of AI , or requires transparent and transparent content labelling when AI is used .

Palace Theatre Arts

Commons is a registered Canadian charity.

Facilities

Management, Hospitality / Tourism, Information Technology / Internet, Marketing / Communications / PR, Supervision / Team Leader #

📌 Director, Online Business Operations (remote) (London)
🏢 Pillar Nonprofit Network
📍 London