Governance and Go To Market Oversight If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you! | We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We develop and nurture meaningful connections that drive innovation in our ecosystem.

You want to grow, develop and become a subject matter expert in your field. You want your work to make an impact in your community and country. Governance and Go-To-Market (GTM) Oversight plays a pivotal role in bridging the gap between product strategy, development, and execution in a complex, highly regulated environment.

This individual does not directly manage product lines; rather, they act as a “force multiplier,” building the systems, processes, and frameworks that enable product teams to execute efficiently, consistently, and with compliance rigor. The Director upholds robust business controls across the product portfolio and maintains effective marketing and communication frameworks. The incumbent will lead a team and cross-functional committees, establishing best practices in product development and management lifecycles, risk identification and mitigation, and product brand positioning.

Metrics (KPIs and KRIs), data, and analytics will be developed and integrated across appropriate aspects of the product development and management disciplines. This role will work closely with and ensure operational continuity for the Director, Product Enablement: Business Controls and Data. Collectively, these Product Enablement roles translate complex product and regulatory information into clear, actionable insights for diverse audiences, ranging from internal teams to government officials.

This partnership ensures that product ideation, prioritization, and development follow a well-documented, understood, and disciplined process that is created, deployed, and overseen by the Product Enablement team. The Director will oversee a team that acts as an internal consulting unit, ensuring that product strategies, corresponding roadmaps, and eventual development and deployment plans are not only created but also understood, adopted, and monitored against KPIs. Governance and Go-To-Market (GTM) Oversight include: Build the Product Enablement function from the ground up, establishing a scalable Product Operational Framework for planning, launch, and performance measurement.

Design, develop, and document a comprehensive product development framework (e.g. stage-gate) and related processes tailored to the organization's strategic objectives and product portfolio. Establish a governance methodology and implement governance committees to oversee reviews, approvals, and escalations enabling consistent standardized reporting at decision points and overall execution status in aggregate and per initiative. Manage the product technology stack (e.g., Jira,



Confluence, analytics tools) and generate data-driven insights that inform product strategy and decision-making.

Manage the Payment Product annual budgets, executive and other presentations and communications.

Product Roadmap Management

Develop and maintain a repeatable, transparent framework for roadmap development, planning, and prioritization. Continuously evaluate the effectiveness of the framework and components using performance metrics, stakeholder feedback, and industry benchmarks, with the intention of robustness but not undue bureaucracy. Owning and optimizing the product management tool ecosystem, from road mapping to analytics, ensures a single source of truth.

Maintain a holistic portfolio view across all products and initiatives, providing senior leadership with data-backed reporting on progress, dependencies, and alignment with corporate priorities.

Product

Communications, Go-To-Market & Knowledge Management Develop a go to market framework outlining and executing on the considerations for implementation and launch of new product initiatives or extensions, providing guidance to the Product teams for robustness, standardization, and measures of success for product launches. Guidance, support and materials for the creation and defining key messaging, product branding, stakeholder engagement (internal and external) plans. Lead a cohesive communications and documentation strategy for product releases, updates, and enablement materials that integrate and align with stakeholders and overall business strategy and product positioning.

Oversee creation and management of all product-related content (internal release notes, FAQs, training modules, and digital collateral). Develop and deliver training programs for internal teams, external partners, and members. Develop an end-to-end Ecosystem Partnership Program inclusive of contracts, RACI, processes, communications, pricing, metrics and management reporting working across internal and external stakeholders.

Build the operational infrastructure (process and governance constructs) that supports execution (i.e. cross functional tools and processes for product related risk assessments, technology L0 estimates etc.) Translate technical and regulatory product details into business-friendly communications and training for members and stakeholders. Establish a governance process to oversee the regular review, reporting, and escalation within the overall product initiative and aggregate reporting, as appropriate, including the MoR and Business MBR, and other management reporting as required. Leadership, People and Team Development Develop, implement,



and maintain a divisional strategy in line with the organizational strategy, designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services.

Monitor and measure performance of divisional goals against Payments Canada’s strategic goals, as well as plans in support of the corporate scorecard. Responsible and accountable for all aspects of the talent management cycle (i.e., workforce planning, recruitment, performance management, staff development, succession) for the team, including developing group and individual development plans for team members to support a culture of continuous learning and development. Undergraduate or graduate degree in Business, Economics, or a related discipline.

Minimum of ten (10) years of experience in Product Management, Product Operations, or Product Enablement within the payments/financial services sector, including a minimum of ten (5) years of experience in a people leadership role . Proven success implementing scalable product frameworks and process improvements. Demonstrated expertise in establishing and scaling product governance and operational systems.

Experience embedding regulatory and compliance controls directly into the product lifecycle. Strong proficiency with data analytics and performance measurement, including defining and generating actional insights. Adaptable, hybrid (remote/office) environment. ~ Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). ~ Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over). ~ Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. ~26 weeks of paid maternity and parental leave top-up (if eligible) ~ Access to office gym facilities. ~ Internal and external professional development opportunities.

We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements. It is important to remember that these tools support, but do not replace, human decision-making.

Our trained recruitment professionals and hiring managers always make the final hiring decisions. | Our diversity, inclusion and equity commitment We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. Preference will be given to Canadian citizens and permanent residents.

📌 Director, Product Enablement: Governance and Go To Market Oversight (Canada)
🏢 Payments Canada
📍 Canada