Join our dynamic team as a Dispatcher/Customer Service representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer interactions. In this energetic role, you will coordinate freight movements, manage shipping and receiving schedules, and provide top-tier service to our clients and carriers. Your proactive communication skills and attention to detail will drive efficiency across our supply chain, supporting our commitment to reliable delivery and outstanding customer satisfaction.
This paid position offers an exciting opportunity to develop your logistics expertise while making a tangible impact every day.
Duties
- Utilize dispatch software to schedule, track, and optimize freight movements within the supply chain.
- Coordinate with third-party logistics providers (3PL) to ensure timely pickups, deliveries, and shipments.
- Manage shipping and receiving operations, including documentation, data entry, and inventory updates using Xpert or similar systems.
- Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills to assist customers, carriers, and internal teams.
- Perform analysis of freight data to identify opportunities for process improvements and cost efficiencies.
- Maintain accurate records of shipments, delivery schedules,
and related documentation through precise data entry.
- Support warehouse activities by assisting with shipping & receiving tasks and ensuring compliance with safety standards.
Qualifications
- Proven experience of minimum 2 years of dispatch with expertise in Xpert and similar logistics software.
- Strong understanding of supply chain processes and freight operations within a 3PL environment.
- Excellent analysis skills to interpret shipping data and optimize dispatch operations.
- Exceptional communication skills paired with professional phone etiquette for effective customer service.
- Proficiency in typing and managing multi-line phone systems efficiently.
- Knowledge of shipping & receiving procedures along with attention to detail in data entry tasks.
- Join us in a role that combines logistics expertise with outstanding customer service! Your dedication will help keep our supply chain moving seamlessly while providing exceptional support to clients and carriers alike. We’re committed to fostering a vibrant work environment where your skills grow alongside our success!
Pay: $17.60-$31.90 per hour Expected hours: 40.0 per week