Dispatcher – Telecom Operations

Geocell Canada Inc.Location: Mississauga, ON – On-siteHours: Monday to Friday, 9:00 AM – 5:00 PM

About the Role

Geocell Canada Inc. is looking for a Dispatcher to support our telecom field operations. The dispatcher will be responsible for coordinating field teams, maintaining daily schedules, communicating with technicians, attending meetings, and keeping accurate records of ongoing work.

The successful candidate must have solid English communication skills, good computer skills, and excellent organization and note-keeping abilities. This position requires regular communication with technicians, management, customers, and project teams throughout the day.

Responsibilities

- Manage and coordinate telecom field technicians and crews.
- Prepare and maintain a daily timetable/schedule for all field teams.
- Assign technicians to sites and communicate daily work assignments.
- Track team locations, site visits, job progress, and completion status.
- Follow up with technicians throughout the day for updates.
- Make daily phone calls to technicians, customers, and other required contacts.
- Attend internal and client meetings when required.
- Take clear and accurate meeting notes and maintain proper records.
- Update management regarding job progress, delays, issues, and completed work.
- Maintain accurate dispatch records, site information,



and technician schedules.
- Enter and update information in Excel spreadsheets and other company records.
- Prepare and update reports using Microsoft Excel and Word.
- Monitor emails and respond to operational requests in a timely manner.
- Coordinate schedule changes and urgent service requirements.
- Follow up on pending work and make sure assigned tasks are completed.
- Maintain professional communication with employees, customers, and clients.

Qualifications
- Strong spoken and written English communication skills.
- Good telephone communication skills.
- Strong organizational and note-keeping/documentation skills.
- Good knowledge of Microsoft Excel, Word, and Outlook.
- Ability to prepare and maintain schedules and daily work trackers.
- Ability to manage multiple technicians and assignments at the same time.
- Good attention to detail and ability to follow up on outstanding tasks.
- Comfortable attending meetings and communicating professionally with clients and management.
- Ability to work independently and as part of a team.
- Previous experience in dispatch, telecom, field service coordination, logistics, or administration is an asset.
- Basic knowledge of the telecommunications industry is an asset but not mandatory.

Pay: $18.00-$22.00 per hour

Work Location: In person

📌 Dispatcher (Mississauga)
🏢 Geocell Canada
📍 Mississauga