Under the direction of the Dock Supervisor, the incumbent will follow the directions given and ensure the management of the team while offering quality services and having the interests of the company at heart. The incumbent must contribute through concrete actions to optimizing performance and organizational efficiency. Act as a (4 roles): leader, communicator and coach and responsible for the results of the team.

The incumbent plans and ensures the proper functioning of operations, efficiency, quality of work, proper use of equipment, working climate to always improve customer satisfaction and contribute to the profitability of the business.

Responsibilities

Manages the performance of the team and individuals who compose it with a view to achieving the objectives

Establishes individual objectives with a view to achieving the objectives of his team

Provides on a regular basis comments, suggestions, information (improvement and recognition feedback) and necessary training;

Ensures health and safety prevention in his team.

Maintains a healthy work climate; provide training for employees

Plans priorities according to the needs of the company

Receives and executes requests from terminals and other departments

Plans the transport resources - find the necessary trailers for the loads; ensures the right equipment for LTL loads.

Plans the equipment required for loading and unloading.

Establishes the order of priorities for loading and unloading activities and assigns them to the team

Supervises the security check of the guards for the refrigerated and heating units.

Contributes to the design of the policies, programs and systems necessary to achieve internal objectives and to comply with legal and regulatory obligations (compliance)





Brings to the attention of his superior any desirable changes to policies, programs and systems helpful to the team.

Proposes new policies, programs or systems that would increase the quality and efficiency of the company.

Ensures that the information given by the systems is accurate and that the data is entered correctly.

Keeps abreast of any legal or regulatory changes that may affect the objectives and working methods and proposes adjustments accordingly. Ensures that deadlines and quality are met; checks the quality of the work of the handlers on the dock; check the OS&D; reports

Respect the deadline for departure and delivery times.

Ensures the identification and resolution of problems, in collaboration with the various operational executives concerned

Creates follow-ups to identify the causes of problematic situations; identify trends.

Correct the problem at the source with all the actors concerned.

Communicates with other terminals, departments and all levels of management

Competencies

Effective time management

Multi-tasking, Pro-active

Excellent Organisational Skills

Process oriented; must be physically fit

Able to work in all weather conditions

Ability to communicate effectively, including writing skills

Computer proficient: MS Office (Excel & Outlook); SAP, WMS an asset

Ability to Initiative and manage own time

Accountability

Responsible for all cleaning associates

Quality and Operations’ schedule

Active role in preventing unsanitary situations in the cross dock facility

Experience / Exigencies

Minimum 3 years experience in related industry

Post-secondary training and/or certification is considered an asset

Ability to operate a forklift equipment and obtains a valid license

📌 Dock Coordinator (Day Shift) (Mississauga)
🏢 Groupe Robert
📍 Mississauga