As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. In your recent role you will be responsible for providing tier 1 customer service to employees, managers, other internal teams and external parties. Your new position will see you address inquiries through various communication channels such as phone calls, chat messages, and written questions and act as the first point of contact for Employee Services.

When necessary, the Employee Support Representative will pass along the query to the other relevant teams, all while maintaining the communication with the employee throughout to ensure excellent service delivery. Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records Prepare and validate employment verification letters, ensuring policy compliance Review and validate employee records in our HRIS Identify and report system issues or recurring inquiries to support continuous improvement 1+ years of service center or equivalent human resources assistant experience preferred ~ Excellent customer service using strong communication and listening skills ~ Excellent attention to detail,



with a high level of precision of data and accuracy in any deliverables ~ Flexible with the ability to adapt to the changing needs of the organization ~ Experience with Workday and ServiceNow is an asset Hybrid role, working at least 1 day per week in office with the ability to attend additionally as the business requires Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing.

The Ledcor

Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. Our workplace culture has been recognized as one of Canada's Best Diversity Employers, Canada's Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity At

Ledcor we believe diversity, equity, and inclusion should be part of everything we do. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D; page . #

📌 Employee Support Representative - 12-Month Contract (Vancouver)
🏢 Ledcor
📍 Vancouver