About the Role A rapidly growing global retail and health/wellness brand—ranked a Top 15 Best Place to Work in Canada and #3 in British Columbia —is hiring an Enterprise Systems Manager for its Burnaby headquarters.
Reporting to the Head of Technical Services & Operations, you will lead a team of three Application Support Owners across Retail & Clinical, Corporate, and Supply Chain systems. Your primary focus will be optimizing business-critical software, bridging data flows between physical retail store locations and central distribution centers (WMS), and driving overall application stability.
What You’ll Do
- Lead & Mentor: Direct and coach three Application Support Owners covering Retail, Corporate, and Supply Chain domains.
- Supply Chain & WMS Focus: Optimize warehouse management systems (WMS) and retail-to-warehouse logistics data integration.
- Service Governance: Serve as the senior escalation point for major operational incidents while enforcing ITIL frameworks, SLAs, and performance metrics.
- Vendor & Lifecycle Management: Partner with external software vendors and manage release readiness for upgrades and system enhancements.
What You Bring
- 7+ years supporting enterprise applications in a retail or multi-site distributed logistics environment.
- 7+ years of formal leadership experience managing technical application support or IT service delivery teams.
- Domain Depth: Proven track record with supply chain applications, retail ERPs, and Warehouse Management Systems (WMS).
- Frameworks: Deep practical knowledge of ITSM/ITIL operational frameworks and SLA tracking.
- Location: Ability to work on-site 3 days per week at the Burnaby, BC headquarters.
Why Join?
- Culture: Join an industry leader recognized nationally for its workplace culture.
- Impact: Take ownership of a pivotal leadership seat supporting nationwide retail expansion.
- Perks: Generous health, wellness, and optical care benefits.