Launch your career in IT with IMA as a Help Desk Technician I. This role focuses on end user support and troubleshooting desktop and application problems, offering valuable experience. IMA is searching for a motivated IT Help Desk Technician I to enhance its service desk. You will engage in diagnosing issues, maintaining computer systems, and ensuring user satisfaction through prompt resolution of requests.

Your responsibilities will also include providing audio/visual support in meeting rooms. Key Responsibilities:

- Troubleshoot and resolve end-user application conflicts
- Assist in user account administration and setup
- Manage service requests via Help Desk ticketing
- Configure laptops, desktops, and mobile devices
- Support Microsoft Office 365 functionality

Requirements:

- 2-3 years’ tech-related work experience
- 1-2 years in a help desk workplace
- Excellent communication ability
- Customer service-oriented mindset
- Some travel required

Utilize your technical skills to make an impact in IT while working with a highly regarded organization.

📌 Entry-Level IT Support Technician Role (Quinte West)
🏢 IMA Financial Group
📍 Quinte West