Shape customer outcomes as a Customer Success Manager 3 with Equinix, the global leader in digital infrastructure. Drive measurable impacts while managing complex global relationships. In this strategic role, you will oversee end-to-end customer lifecycle engagement for complex accounts.

Focusing on onboarding, retention, and cross-functional collaboration, your expertise will empower customers to achieve business objectives. You'll be instrumental in enhancing customer satisfaction and driving revenue growth as a trusted advisor. Key Responsibilities:

- Facilitate onboarding sessions for diverse global customers
- Track Customer Success Plans against business outcomes
- Conduct regular Customer Business Reviews with C-level executives
- Identify churn risks and lead mitigation strategies
- Advocate for customers across internal teams

Requirements:

- At least 5 years of relevant experience
- Bachelor's degree is preferable
- Extensive expertise in B2B SaaS or tech environments
- Proven experience managing global enterprise accounts
- Success in enhancing product adoption and retention

Become a key player in improving the customer journey at Equinix.

📌 Equinix Customer Success Manager 3 Role (Toronto)
🏢 Equinix
📍 Toronto