Lead a team in the Experience Center at Foresters Financial as a Team Leader, focusing on performance and customer satisfaction. This role emphasizes coaching and operational management. Bringing a minimum of five years of leadership experience in a contact center, you will ensure your team's adherence to productivity, quality, and compliance.

You'll manage operational issues, provide feedback, and facilitate onboarding while promoting a culture of inclusion and development. Your leadership will directly influence customer interactions and service quality. Key Responsibilities:

- Develop and coach a high-performing contact center team
- Monitor and enhance team performance through metrics
- Manage recruitment and onboarding processes for new employees




- Collaborate with teams for quality assurance and performance
- Address escalated customer issues with effective resolutions

Requirements:

- Minimum five years of progressive contact center experience
- Strong coaching and problem-solving capabilities
- Familiarity with industry practices and compliance
- Track record of leading teams through change processes
- Ability to manage multiple demands in a rapid-paced environment

Become a key player in driving service excellence at Foresters Financial.

📌 Experience Center Team Leader Position (Toronto)
🏢 Foresters Financial Services
📍 Toronto