Step into the IT realm with Foresters Financial as an IT Desk-side Technician. Support both remote and in office employees, ensuring seamless operation of their tech. You will play a pivotal role in providing hands-on IT support, addressing complex technical challenges, and assisting in device management.

This position involves onboarding, collaboration with IT teams on upgrades, and delivering end-user training focused on AI tools like Microsoft Copilot. Your ability to manage incidents effectively will be crucial to minimizing business disruption. Key Responsibilities:

- Offer technical application support remotely and in-person
- Install and maintain PC equipment
- Identify trends in hardware issues and implement solutions




- Assist employees with Microsoft Copilot functionalities
- Create management reports on service tickets and asset management

Requirements:

- Degree in Computer Science or a related field
- 2-5 years of experience in end-user support
- Excellent communication and problem-solving skills
- Knowledge of Microsoft infrastructure and remote tools
- Certifications like ITIL V3 and Azure Fundamentals are advantageous

Help enhance the tech experience at Foresters Financial by providing top-notch support to employees.

📌 Foresters Financial IT Technician Role (Toronto)
🏢 Foresters Financial
📍 Toronto