Celebrating over 40 years in business the Fredericton Inn is the largest uptown hotel in Fredericton.
The Role:
The Fredericton Inn is looking for an Permanent, Part-time, Evening , Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The shifts for this position are: Thursday 4pm-11pm, Friday 4pm-11pm, Saturday 4pm-11pm.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Responsibilities will include but are not limited to:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Answer telephone and relay telephone calls and messages
- Follow emergency and safety procedures,
Clerical duties (i.e. faxing, filing, photocopying)
- Handle wake-up calls
- Provide customer service
- Use proper telephone etiquette
- Accommodate guest requests
- Work closely with all hotel departments to improve service delivery and efficiency
- Communicating with hotel staff on the status of guest rooms
- Balance cash and complete balance sheets, cash reports and related forms
- Handling cash payments
Requirements
- Bilingual is an asset.
- Excellent organizational and interpersonal skills
- Criminal record check may be requested
- Availability to work evening shifts any day of the week including weekends and holidays.
Benefits: Growth and career development opportunities.
Employee assistance program.
Optional discounted employee daily meal plan.
Employee off-duty dining discount.
Friends and Family rates for overnight accommodations.
Job Types: Part-time, Permanent
Pay: From $16.40 per hour
Work Location: In person
📌 Front Desk - Part Time Evenings (Fredericton)
🏢 Fredericton Inn
📍 Fredericton
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