Join Our Team!

We are a busy, well-established real estate brokerage looking for a professional, energetic and customer-focused Front Desk Receptionist to join our team.

As the first point of contact for our clients, REALTORS®, and business partners, you'll play an important role in creating an exceptional first impression while helping keep our office running efficiently. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on organization, and takes pride in delivering outstanding customer service.

Real estate experience is a strong asset, but we are also interested in candidates with exceptional administrative and customer service experience who are eager to learn.

KEY RESPONSABILITIES

Reception & Client Service

- Welcome clients, REALTORS®, visitors, and business partners in a professional and friendly manner
- Answer and direct incoming phone calls and emails
- Maintain a welcoming, organized, and professional reception area
- Manage incoming mail, courier deliveries, and office communications

Administrative Support

- Provide administrative support to the Branch Manager, Branch Operations Administrator, REALTORS®, and office staff
- Coordinate meeting room bookings and appointments
- Arrange for manager signatures on documents as required
- Prepare correspondence, reports, and other administrative documents
- Maintain electronic and paper filing systems

Real Estate Administration

- Process listings and transactions accurately and efficiently
- Review listing and transaction files for completeness and accuracy
- Follow up with agents regarding missing or incomplete documentation




- Manage listings and appointments using ShowingTime and other brokerage software
- Assist agents with brokerage systems and provide basic technology support
- Work collaboratively with lawyers, mortgage professionals, and other industry partners to resolve transaction-related matters
- Accept and record trust deposit cheques and issue receipts in accordance with brokerage procedures

Office Operations

- Maintain office supplies, forms, brochures, and marketing materials
- Keep common areas, reception, meeting rooms, and kitchen organized, clean, and fully stocked throughout the day
- Assist with onboarding administrative tasks and office events as needed
- Provide direction and support to part-time reception staff when required

QUALIFICATIONS

Required

- Minimum three years of experience in an administrative or reception role
- Previous experience in a real estate brokerage is considered a strong asset
- Exceptional customer service and interpersonal skills
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to multitask, prioritize, and adapt in a fast-paced environment
- High level of professionalism, discretion, and attention to detail
- Reliable, accountable, and self-motivated




- Ability to work independently while contributing to a collaborative team environment

Technical Skills

- Google Workspace (Gmail, Docs, Drive, Calendar and Sheets)
- Microsoft Office (Word, Excel and Outlook)
- Canva
- Comfortable learning new technology and brokerage software
- Social media platforms including Facebook, Instagram, LinkedIn, and YouTube

Assets Experience with any of the following is considered an asset:

- ShowingTime
- BrokerBay
- NexOne
- Lone Wolf
- Matrix
- REALM
- WEBForms

We're Looking For Someone Who

- Loves helping people and creating a positive client experience
- Is friendly, approachable, and professional
- Learns new technology quickly
- Takes initiative and enjoys solving problems
- Maintains accuracy while managing multiple priorities
- Works well under pressure with changing priorities
- Is dependable, flexible, and eager to contribute to a successful team
- Takes pride in keeping an organized and welcoming office environment.

Compensation & Benefits

- $40,000–$45,000 annually, based on experience
- Extended Health Care
- Dental Care
- Paid vacation
- Supportive and collaborative team environment
- Ongoing learning and professional development opportunities

Additional Requirements

- Full time, Monday to Friday
- In-office position (remote work is not available)
- Professional business attire

Pay: $20.00-$22.50 per hour Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Front Desk Receptionist / Real Estate Administrator (Old Ottawa South)
🏢 Royal LePage Team Realty
📍 Old Ottawa South