Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Paid vacation, holidays, and sick time. Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one. Dedication to safety through our Zero Harm policy.

Under direct supervision of Service Manager, receives and schedules customer calls for service. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. This is primarily an in-office position based in our Calgary office, with a Monday to Friday schedule.

Customer

Service & Communication Receives customer requests for scheduled and unscheduled service. Communicates action plans and services to be provided directly to customers. Ensures work has been performed to the customer’s expectations and conducts follow-up as needed.

Answers customer inquiries and resolves or escalates issues as appropriate. Customer PO confirmation. Coordinates labor scheduling to align technicians with customer and service requirements. Attends weekly planning and scheduling meetings.

Operational & Administrative Support Maintains accurate customer account information in NxGen to support call management and scheduling activities.



Assists with monitoring time and expense report submissions. Performs other duties and administrative activities as assigned.

Auto SR quotes . High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

Experience and/or basic project accounting or costing principals is desired HIRING HOURLY RANGE: $25.9-$36.05 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) Tosupport an productive and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. For details, please visit the About Us tab on theJohnson Controls Careers site at Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process.

A copy of Johnson Controls’ applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.

Johnson

Controls is a global leader in smart, sustainable building technologies, enhancing environments through innovative solutions for various industries worldwide. Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing Company type Public company Total funding $1.5B Post IPO Debt Post IPO Equity $90M Headquarters Cork, Ireland #

📌 Full Time Dispatcher (Calgary)
🏢 Johnson Controls
📍 Calgary