As an Experience Research Analyst in the Research, Insights and Voice of the Customer team, you will contribute to the execution of research projects that inform strategic decisions across Canada Life. You'll apply foundational skills in data handling, survey execution, and insight generation, while continuing to build expertise through hands‑on experience and mentorship. This role is suited to individuals with early‑career experience in research who are ready to deepen their capabilities in a collaborative, fast‑paced environment.

This role is located in Toronto, Ontario and is hybrid 3 days a week in office. The position will have a stronger focus on quantitative work, including data analysis, survey design, and performance measurement. You'll support projects across Customer Experience (CX), Brand Experience (BX), and User Experience (UX) domains, with potential opportunities to engage in qualitative research depending on project needs.

Research Execution: Support the development and execution of CX, BX, UX, and ad-adhoc Market Research (MR) projects for internal client groups across Canada Life, under the guidance of senior team members.

Data & Tools: Apply research tools such as Excel, PowerPoint, Qualtrics, and SPSS to manage and analyse data, while continuing to build proficiency. Identify trends in data and assist in crafting compelling narratives that support business decisions.

Collaboration: Work cooperatively with team members, contributing to shared tasks and project goals.

Project Management: Follow project plans, communicate blockers, and ensure timely delivery of assigned tasks. Analysing survey data to uncover trends and performance insights Collaborating with colleagues on CX, BX, and UX project deliverables Attending project meetings and capturing feedback for action Managing survey platforms and ensuring data quality Undergraduate degree, preferably in Business, Social Sciences, Economics, Statistics,



or a field related to research and analytics Approximately 1-3 years of experience working in supplier‑side research (e.g. Ipsos, Abacus, RSG, Environics, Leger, Forum Research, etc.) Successful completion of the Research Analyst Postgraduate Program (Humber, Georgian, or Algonquin postgrad programs) strongly preferred Familiarity with Microsoft Office, especially Excel and PowerPoint Experience or interest in survey platforms like Qualtrics is an asset Bilingual in English and French is an asset Qualtrics certification (DesignXM, Research Core Advanced, or similar) is considered a strong asset.

Reliability Status Security

Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We'relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.We're committed to supporting our employees through every stage of their career.

Here's what you can expect as a full-time or part-time permanent team member: Flexible health and dental advantages,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with a volunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Full Time Research Analyst (Toronto)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Toronto