Join us as a Global Tech Support Technician to provide leading-edge IT support. This role focuses on resolving technical issues and enhancing service standards for internal customers. As part of our IT support team, you will handle hardware, software, and connectivity challenges while collaborating with diverse technology teams. Your expertise will drive improvements in support efficiency and self-service adoption while ensuring compliance with security policies. Key Responsibilities:

- Manage on-site IT support and workspace maintenance
- Assist development of the Global Tech Support Team
- Communicate incident resolutions to internal customers
- Improve service adoption through best-practice sharing
- Ensure compliance with asset management and service level standards

Requirements:

- Expertise in IT support processes and troubleshooting
- Robust analytical skills for problem resolution
- Experience with Microsoft 365 and Windows 11
- Excellent stakeholder management abilities
- Familiarity with IT security principles is preferred

Become a key contributor to our IT support excellence and customer satisfaction.

📌 Global Tech Support Technician Position (Toronto)
🏢 Jobtailor
📍 Toronto