Join Gr8ttek as a Field Specialist, delivering crucial IT support focused on hardware diagnostics and repairs. Your skills will help ensure clients receive top-notch service for their equipment needs. In this regular role on the Infrastructure Delivery team, you will report to the Territory Supervisor while performing critical troubleshooting and repair services.

Your technical skills and customer service abilities will play a key role in managing break-fix operations and making decisions based on company protocols. Key Responsibilities:

- Deliver break-fix support for designated client equipment
- Communicate effectively in both written and verbal forms
- Accept, manage, and complete service calls
- Perform all necessary administrative tasks for each call
- Control and return assets, ensuring inventory accuracy

Requirements:

- 1-2 years of experience in a technical support role
- Technical school certification or equivalent knowledge
- Ability to lift computer equipment weighing up to 50 lbs
- Valid driver’s license and transportation
- Ownership of a basic tool kit for repairs

Utilize your skills and grow with Gr8ttek while enhancing customer experience.

📌 Gr8ttek IT Field Specialist Role (Trenton)
🏢 Gr8ttek
📍 Trenton