Are you passionate about helping people live their healthiest lives?

Medcan Health

Management is recruiting for an enthusiastic, well-spoken and client-focused individual to join our Client Experience Team.

The Client Experience

Specialist role is responsible for delivering an efficient, professional and knowledgeable customer experience for all clients, booking Medcan's Annual Health Assessment, in conjunction with our Membership offerings, while also promoting our 15+ in-house services. Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities. Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.

Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person. Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations. Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.

Coordinate with other department staff to ensure exceptional delivery of service. Provide ongoing technical support for our online client portal. Participate in client satisfaction initiatives and proactively communicate customer feedback.

Assist with training and mentoring of recent staff. Bachelor's degree or post-secondary diploma in business, health or a related discipline. Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.





Proficiency in Microsoft Office suite required. Proficiency in Salesforce is an asset. Proficiency in additional languages, including French, Mandarin, and/or Cantonese, is considered an asset. This position is full-time and permanent.

Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8.5-hour shift during the hours of 7:00am to 7:00pm. This is a fully remote position with occasional requirements to come on site for training and team meetings/events.

Pay range based on projected On-Target Earnings for year one of employment. The compensation range provided in this posting reflects a projected estimate for the first year of employment and includes base salary plus anticipated variable commission earnings. Actual commission will vary based on individual performance, team targets, and business conditions.

Over time, commission earnings may grow as the employee gains experience, builds client relationships, and achieves performance milestones. Diversity, Equity and Accessibility: Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community.

AI Use Disclosure – Opportunities at Medcan Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live.

Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario.

📌 Health Care Specialist, Work Remotely (Toronto)
🏢 Medcan Health Management
📍 Toronto