Become an IT Analyst with Bird in Winnipeg, Manitoba, focusing on user support and issue resolution. Provide top-notch technical assistance to enhance employee productivity. In your role as an IT Analyst, you will be the primary contact for employees facing technical challenges.

Your responsibilities involve troubleshooting systems, managing user accounts, and supporting various IT applications. You’ll be expected to follow processes accurately, maintain documentation, and assist with continuous improvement initiatives. Key Responsibilities:

- Respond to IT support requests via phone, chat, and ServiceNow
- Diagnose and resolve account access and software issues
- Handle user administration tasks like password resets
- Assist with the setup and maintenance of technology equipment
- Provide thorough documentation of service requests

Requirements:

- 2-5 years in IT service or desktop support roles
- IT diploma or equivalent experience preferred
- Knowledge of Microsoft 365 and Windows systems
- Experience with ticketing systems like ServiceNow
- Robust troubleshooting and organizational skills

Utilize your technical expertise to improve employee experiences at Bird Construction.

📌 IT Analyst at Bird Construction (Winnipeg)
🏢 Bird Construction
📍 Winnipeg