Hours of Work: Full-Time (35-40 hours per week) At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment. Phenomenal local and international flight benefits for you and your family! Extra travel benefits such as hotels and cruises Employer paid health & dental benefits Cargo shipping perks The IT Systems Analyst is the technical systems resource on the IT Systems Development team, responsible for configuring, validating, and ensuring the operational integrity of the company's airline platforms, with a primary focus on the incoming Passenger Service System (PSS) and associated SaaS solutions. Working closely with the Senior Business Analyst and reporting to the Manager, IT Systems Development, this role translates business requirements into technical configurations, executes the change management process for system updates, and ensures that platform behavior meets operational expectations. Own configuration change processing end-to-end: intake, assessment, implementation, testing, documentation, and communication Perform technical feasibility checks for enhancement requests prior to business prioritization Track and elevate system defects, vendor SLA concerns,



and operational risks to vendors and IT Leadership with appropriate documentation Maintain accurate and current system configuration records, integration maps, and change logs Serve as the primary technical point of contact with airline system vendors on operational issues, platform releases, and configuration requests provide clear status updates to the IT team and affected business units Participate in vendor release reviews, product updates, and technical working sessions CBSA, TSA, ARINC, airport authorities) on technical requirements and system compliance where applicable Consult IATA documentation for industry-standard technical solutions User Support &

• Training Provide Tier-2 support to system users across operational departments, troubleshooting issues and discrepancies, resolving where possible, and coordinating vendor escalations with full technical context when required Develop and maintain technical user guides, system release notes, and configuration documentation accessible to operational staff Support training delivery for system updates, new features, and new platform onboarding System Configuration Support &

• Implementation Explore and document technical options for configuring systems to satisfy business requirements Execute the initial configuration build during implementation phases Execute, record,



and formally document UAT results

• Provide support to system users following system launches, monitoring system behavior and managing an elevated pace of vendor coordination and issue resolution Proactively follow vendor release notes, product roadmaps, and industry developments to inform configuration and operational decisions Support knowledge transfer within the IT team to reduce single points of dependency on system knowledge Project &

• Change Support Assist in the planning and execution of system migrations, upgrades, and new SaaS platform deployments Contribute to project documentation, testing plans, and go-live readiness checklists Support IT leadership with status tracking and reporting during active project phases Diploma or bachelor's degree in information technology, business, a related field, or equivalent practical experience Minimum 5 years of experience in an IT support, systems administration, or analyst role Available to participate in on-call rotation, outside of standard business hours Must have and maintain a valid Class 5 Driver's License A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support Preference will be given to Whitehorse applicants, remote applicants must be located in Vancouver, Victoria, Kelowna, Edmonton or Calgary We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

📌 IT Systems Analyst- SQL Required (Quebec City)
🏢 Air North
📍 Quebec City