To support its ongoing development, CONGLOM Inc. is recruiting a qualified Key Account Manager to maintain and/or develop major customers. The successful candidate will be responsible for maintaining existing customer relationships, understanding the needs of our largest customers, meeting their expectations and resolving any problems they may encounter. This person will contribute to maintaining and growing business with major customers in the future.
Roles and responsibilities
- Develop and maintain a business relationship with our major customers;
- Acquire and respond to an in-depth understanding of key customer needs and requirements;
- Ensure that the right products and services are delivered to customers on time;
- be the main link between customers and internal teams;
- Resolve all customer issues and complaints to maintain trust;
- Play a key role in generating recent sales;
- Prepare regular reports and forecasts to internal stakeholders.
Requirements and skills
- Fluent in English;
- Degree in business administration, sales or relevant field;
- Proven experience as a key account manager;
- Experience in selling and providing solutions based on customer needs;
- Strong communication and interpersonal skills with the ability to build relationships with professionals at all organizational levels;
- Excellent organizational skills;
- Problem-solving and negotiation skills.
If your profile matches this description we want to meet you! Job Types: Full-time, Permanent
Benefits
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- key account management: 2 years (required)
- Food Packaging: 3 years (preferred)