For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About The Job The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process.

If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site in accordance with the CRA's requirement for on-site presence. Workplace arrangements are based on the position, work location and operational requirements, and are subject to change. Specific in office presence requirements will be shared with candidates selected for appointment. Workplace accommodations based on the duty to accommodate as well as individual exceptions may be granted depending on the circumstances and the nature of the work being performed.

Intent of this Staffing Process

This process will primarily be used to fill full-time positions at the Winnipeg Tax Centre (66 Stapon Road, Winnipeg, Manitoba). Some positions may require employees to be physically on site at Winnipeg Tax Centre up to 100% of their scheduled work hours.

When you apply to this staffing process, you are not applying for a specific job, but rather to an inventory for future vacancies.

The Canada Revenue Agency (CRA) currently has restrictions on certain hiring activities. As a result, any staffing from this process will be limited to temporary opportunities. Permanent staffing may be considered if circumstances change while this pool is still valid.

The Following Pools Will Be Created From This Requisition

- English Essential SP-03
- English Essential SP-04

The pools established from this staffing process may be used to staff similar or lower level positions.

Duties And Responsibilities

Our services and jobs cover a wide range of opportunities. Various positions will be filled from this staffing process, many of which are in a high volume, production based office environment. Prior tax knowledge is not required and paid training will be provided.

All positions filled through this process will involve;

- Regular telephone interaction with taxpayers, delivering accurate information and providing clear guidance in response to inquiries.
- The use of several computer systems and Microsoft Office applications, including Outlook, Teams, Word, and Excel. You must be able to use these tools accurately and efficiently.

The duties and responsibilities of these roles include, but are not limited to, the following:
- Review forms and supporting documents for accuracy, completeness, and compliance with requirements.
- Identify and investigate issues, escalate complex cases when needed, and research information to resolve concerns.

To apply

Who Can Apply

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad;

Preference for appointment will be given to veterans first, followed by Canadian citizens, and permanent residents.

If you are a candidate from the general public,



you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

This process will be used to fill positions in Winnipeg, Manitoba only. By applying, you confirm that you currently live within commuting distance of Winnipeg or are willing to relocate. Virtual work arrangements are not available.

You are encouraged to submit your online application, education credentials, and all required documents as soon as possible as the closing date and time on this notice of job opportunity may change. We may give preference to the first 2500 applicants who meet the staffing requirements.

Assessments will take place in waves, and you may be placed in a pool and appointed accordingly. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

Important: You are responsible for ensuring that your candidate profile is up to date with accurate and current information including:

- Current mailing address
- First Official language
- Preferred language for correspondence
- Preferred language for assessments

Incomplete, out of date, or missing information may result in your application not being considered further in this staffing process. Please review the following link for additional information: How to maintain your candidate profile - Canada.ca

Education

- Successful completion of a secondary school diploma

Some SP04 Positions require The Following Additional Educational Requirements

- Successful completion of the following courses or field of studies from a recognized postsecondary institution or from a recognized professional accounting association:
- Chartered Professional Accountant (CPA) Introductory Financial Accounting or FA1 or Introductory Accounting or Introductory Financial Accounting.

To Support Your Application

- Upload a clear copy of your education credentials to the education section of your candidate profile.
- This proof may include a copy of your secondary school diploma; official transcript; secondary school equivalence test, degree, applied degree, or diploma from a recognized post-secondary institution.

- If your education was obtained outside of Canada you must upload An assessment from a recognized credential assessment service showing the Canadian equivalent of your foreign education. Any applicable fees are your responsibility.

- For more information, visit the Canadian Information Centre for International Credentials.

- Ensure the name on your profile matches your government-issued identification and education documents.

- If your documents show a different name;
- Upload proof of your legal name change, or
- Correct your name in your candidate profile by logging in to the Career website.

Failure to provide the required documents may result in your application being removed from consideration.

Experience

Essential staffing requirements

- No experience required

Assessment

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed.



You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum Staffing Requirements

- Performance validation, if required
- Language requirements:
- English Essential
- Bilingual imperative (English and French) BBB/BBB or BBC/BBC or CBC

For English Essential positions, candidates must be able to demonstrate their ability to work in English. For Bilingual Imperative positions, candidates must be bilingual and be able to demonstrate their ability to work in English and French.
- Suitability*
- If you are a former CRA employee and your most recent CRA employment period ended in one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impact(s) your ability to meet the staffing requirements for the positions being staffed through this staffing process:
- Rejection on probation
- Termination of employment for incompetence
- Termination of employment for misconduct

Essential Staffing Requirements The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.

- Korn Ferry cognitive abilities, and behavioural competencies – Korn Ferry Unsupervised Internet Test
- Taxation Centre Clerical Test
- Interpersonal Skills
- Judgement
- Ability to Communicate Effectively / Oral Communication

Random selection or a top-down approach on assessment results may be invoked at any stage in this process to limit numbers of candidates, or for appointment purposes.

Asset Staffing Requirements

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions.

These May Include But Are Not Limited To

- Experience relevant to the position being staffed
- Budgetary considerations
- Minimize business disruption

Asset staffing requirements may be used at any stage of the staffing process, including to screen applications for further consideration or to identify a candidate for a position. You will be notified in advance of any additional asset staffing requirements that may be evaluated.

Additional Information

Assessments are anticipated to be conducted between October 2026 to January 2027. You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case-by-case basis.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process.

All interactions throughout this staffing process, including email correspondence, may be used in the assessment of the qualifications listed.

In order to receive an offer, you will need to meet the security clearance requirements for the position. More information will be provided in due time.

Conditions of employment

- Reliability and Security: Reliability Status
- Physically work from Winnipeg, Manitoba
- Willingness to take and successfully complete training

Want to know more? We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Plan ahead! Collecting required security screening documents can take time, we recommend starting this process early. More information available at:

Applying for Government of Canada jobs: after you apply - Canada.ca

Definitions of key terms to simplify some of the language you will find on our job posters are available at:

- Important information on staffing at the CRA
- Definitions for job seekers - Canada.ca

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