Role Description The Live Chat Agent will provide real-time support and information to students and stakeholders through online chat channels. This part-time, remote role involves responding promptly to inquiries, guiding users through NASTAC resources, and escalating complex questions to the appropriate team members.

The Live Chat

Agent will maintain accurate records of interactions, follow communication guidelines, and share updates about NASTAC programs, events, and initiatives. The agent will collaborate with other team members to improve FAQs, enhance the user experience, and ensure clear, professional, and courteous communication at all times.

Qualifications

- Strong written communication skills, including clear, concise, and professional online messaging.




- Ability to handle multiple chat conversations simultaneously while maintaining accuracy and attention to detail.
- Comfort with using web-based chat platforms, basic office software, and online collaboration tools.
- Customer service mindset, with patience, empathy, and a problem-solving approach to user inquiries.
- Good organizational and time-management skills suitable for a part-time remote position.
- Interest in taxation, finance, or related fields; prior involvement in student associations or clubs is an advantage.
- Reliable internet access and a suitable environment for qualified remote work.
- Current enrollment in a tertiary institution or recent graduate is preferred.

📌 Live Chat Agen (Canada)
🏢 NASTAC - Nigeria Association of Students of Taxation and Allied Courses
📍 Canada