Company Description

Hot Freight International Inc. provides reliable and efficient transportation solutions for shipments across Canada and the U.S. The company operates strategically located facilities, including an 80,000 sq. ft. warehouse in Mississauga, ON and a 15,000 sq. ft. facility in Abbotsford, BC, supporting storage, cross-docking, and distribution.

We take a hands-on, customer-focused approach to logistics. Our team works closely with customers and carriers to keep shipments moving, provide quick answers, and solve problems when they arise.

Role Description The Logistics Coordinator – Dispatch & Customer Service is a full-time, on-site position based in Mississauga, ON.

This is a hands-on position supporting the day-to-day movement of freight. Responsibilities will include entering and updating shipments, booking loads with carriers, tracking and tracing shipments, communicating with customers and carriers, and helping resolve any issues that come up during transportation.

The position will also assist with scheduling, shipment documentation, inventory tracking, and general administrative and data-entry tasks. The ideal candidate is organized, comfortable working on a computer, communicates well, and is able to stay on top of multiple shipments and tasks throughout the day.

Responsibilities

- Enter and update shipment information accurately
- Book shipments and coordinate pickups and deliveries with carriers




- Track and trace shipments and provide customers with updates
- Communicate with carriers, customers, and internal staff by phone and email
- Follow up on delayed or missed pickups and deliveries
- Assist with scheduling and daily dispatch activities
- Prepare and maintain shipment documentation
- Assist with inventory and freight tracking
- Enter information into our TMS and other systems
- Help answer customer questions and resolve day-to-day issues
- Perform general administrative and data-entry duties as required

Qualifications

- Previous experience in logistics, transportation, dispatch, or customer service is an asset, but not required
- Solid communication skills and a professional phone manner
- Good computer skills and ability to learn new software
- Strong attention to detail and accuracy
- Organized and able to manage multiple tasks at the same time
- Comfortable communicating with customers and carriers
- Reliable, dependable, and willing to learn
- Ability to work independently as well as part of a team
- Experience with transportation or TMS software is an asset

What We’re Looking For

- We are looking for someone who is organized, reliable, and willing to learn. Logistics experience is an asset, but we are open to candidates with solid customer service, administrative, dispatch, or office experience who are interested in learning the transportation industry.

📌 Logistics Coordinator – Dispatch & Customer Service (Mississauga)
🏢 Hot Freight International
📍 Mississauga