The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:

- Revenue growth

- Margin delivery

- Client satisfaction and retention

- Quality execution of programs
- Expanding services /solutions utilized by client
- Delivery of program specific training to District Managers and National Field Execution team
- Development of field tools to collect meaningful field information for our clients
- Analysis of impact of programs

Responsibilities

- Experience supporting consumer technology, consumer electronics, wearable technology or emerging technology brands strongly preferred.
- Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
- Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
- Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
- Outline data reporting requirements, analyze business results, report on key insights.
- Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
- Participate in or lead new business development activities as required.
- Manage program communication to field management team and merchandisers.
- Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
- Seek out and share best practices.
- Other duties as assigned.

Qualifications

Minimum Education Requirements:

- Bachelor's degree in business, marketing, or related fields

Experience Requirements:





- Five or more years of account management or operation/management experience in a retail merchandising workplace OR any similar combination of education & experience.
- Excellent relationship building skills; proven success in relationship building and management.
- Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
- Outstanding organizational skills, attention to detail, and prioritization of tasks.
- Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).
- Anticipating client needs and developing solutions.
- Experience in the general retail landscape.
- Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment.

Knowledge, Skill, and Ability Requirements:

- Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
- Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
- Produce quality field execution.
- Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
- manage client expectations and help to make all plans operational at the store level.
- Great analytical skills – strong attention to detail.
- Proficiency in Excel required.
- Strong verbal communication and presentation skills.
- Drive for results.
- Persuasive selling and ability to influence skills.
- Assertive, creative team player.
- Sense of urgency required.

Physical Requirements:

- Sit for extended periods (typically 6+ hours per day).
- Use a computer, including keyboard and mouse, for prolonged periods.
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
- Reach, bend, or stoop occasionally to access files or office materials.
- Maintain focus and attention for long periods of desk-based work.
- Follow clear directions.
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

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📌 Manager Client Services (Canada)
🏢 Acosta
📍 Canada