As the Manager of Collections Vendor Management at Fairstone Bank, oversee outsourced collections with a focus on compliance and performance optimization. This role offers a chance to enhance your managerial skills in a hybrid work setting. You will lead the Centralized Collections unit, guiding third-party collection agency operations to achieve key delinquency and recovery targets.

Your role will involve regular performance analysis, training oversight, and maintaining solid relationships with vendors to ensure a seamless collection process. Key Responsibilities:

- Manage outsourced collection activities effectively
- Monitor vendor compliance with contracts
- Facilitate performance assessments and required adjustments
- Lead discussions on daily performance and improvements
- Audit collection workflows for efficiency gains

Requirements:

- High school diploma with 5+ years in collections
- Minimum 2 years in vendor/supervisory management
- Excellent communication in English and French
- Advanced Excel skills are essential
- Strong background in customer experience and collections

Drive performance and compliance in collections at Fairstone Bank while enhancing customer trust and satisfaction.

📌 Manager, Collections Vendor Management at Fairstone (London)
🏢 Fairstone Financial
📍 London