Position Summary

KCR Community Resources is seeking a qualified and experienced Manager of BC Settlement Services & Projects for a temporary 6-month term. This position provides leadership and oversight for KCR’s BC Settlement Services, BC NSP, BC SAF HAVN, and Migrant Support Project. The position is responsible for supporting effective program delivery, supervising program staff, monitoring service quality and contract deliverables, overseeing program reporting and participant data, and maintaining strong relationships with community partners and service providers.

The Manager also works closely with SAF HAVN Spoke subcontractor organizations and the Immigrant Services Leadership Team to support participants, strengthen service delivery, and ensure contractual and reporting requirements are met.

Reporting Structure: Reports to Associate Director, Immigrant Services

Prime Functions

Coordination and Monitoring of Effective Settlement Services and Projects

- Plans, develops and implements all aspects of the BC Settlement Services – BC NSP and BC SAF HAVN, and Migrant Support (MS) Project to meet the contract deliverables
- Accurately and sensitively communicates with the BC Settlement and Project Team to help facilitate and deliver effective settlement services
- Assesses and distributes caseloads to BC Settlement Workers to meet annual targets
- Establishes ongoing collaborative relationships through liaising with community partners and service provider organizations including SAF HAVN Spoke Sub-contractor organizations, to ensure participants’ access to required services and resources,
- streamline referral pathways, share resources and strengthen service delivery; explores new partnerships in consultation with IS Leadership
- Participates actively in career development and training opportunities for enhancing quality programs
- Ensures effective two-way communication between BC Team and external stakeholders, to assist in identifying gaps/issues, and delivery of required services to best serve participants and achieve contract deliverables

Administration and Reporting

- Facilitates timely input of participant data by the program team members to allow for submission of monthly and quarterly service reports to the Associate Director of Immigrant Services and funders
- Ensures participant files are complete, including intake forms, consent forms, KCR disclaimers, needs assessments and settlement plans as required
- Provides oversight for CARMIS database to the IS Team, and monitors bulk upload to funders’ database for participants’ outputs and outcomes reporting, quality assurance and learning opportunities




- Ensures that all participant information files are maintained in a confidential manner and disposed of in a secure fashion; assists Associate Director of Immigrant Services with file reviews
- Works together with the Associate Director to ensure effective, regular evaluation processes are carried out and documented; creates feedback and evaluation reports/summary as applicable
- Reviews monthly reporting deliverables for BC Settlement and MS Project, and submits to the Associate Director and KCR Leadership; Works collaboratively with Managers/Coordinators to oversee submission of monthly board reports
- Participates in Financial planning, budgeting and reporting including expense approval
- Assists with grant applications including identifying community needs, program development and content writing

Leadership to Immigrant Service team

- Maintains full complement of BC Settlement and Project team by recruiting, orienting and monitoring on-going quality performance of the team members, in consultation with Associate Director of Immigrant Services
- Supports BC team with complex cases and offers debriefing opportunities for staff working with challenging, multi-barriered participants
- Supervises BC & MS Project staff, including service monitoring and quality performance
- Assists in the recruitment, orientation and training of new hires/practicum students in consultation with Associate Director of Immigrant Services
- Arranges scheduling of staffing for information and orientation/walk-in duties, hosts team meetings, approves expenses and submits payroll for BC Settlement and Project Team
- Co-facilitates monthly department team meeting in collaboration with IS Leadership, invites relevant guest speakers and helps organizing/ facilitating in-service trainings on internal processes and Professional Development opportunities for the department
- Assists with regional and provincial feedback surveys/consultations, including identifying community needs, challenges, and resources to support future program development and growth in consultation with Spoke communities and Associate Director of Immigrant Services
- Represents KCR and IS at regional and sector working groups/committees in consultation with Associate Director of Immigrant Services




- Assists IS Leadership with coordinating staff participation in community engagement and marketing opportunities
- Performs other related duties to support the team, KCR and IS Leadership

Qualifications

- Post-secondary education in a relevant field and/ or equivalent experience
- Three to five years direct experience in Immigrant Services program delivery, including supervision, program development and financial monitoring preferred
- Knowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to access resources for the benefit of the participants
- Excellent interpersonal, cross-cultural, written and verbal communication skills, and service methods appropriate to clients with low Literacy and low English skills
- Familiarity with issues facing newcomers and vulnerable populations and barriers facing immigrants and refugees in regards to integration in social, cultural, and economic aspects of Canadian life
- Expertise to work with participants suffering from social, emotional and mental health issues
- Ability to set boundaries and self-care (e.g. financial, personal, medical, legal, conflict of interest, confidentiality, etc.)
- Excellent leadership skills and strong administrative and critical thinking skills
- Demonstrated computer proficiency

Benefits

- 3 weeks vacation
- Paid sick leave
- Group benefits include extended health, dental, and paramedical
- Health spending account
- Pension contribution

Please note: This position is for a temporary 6-month term.

Application Process

KCR Community Resources is committed to fostering a diverse, inclusive, and equitable workplace. We encourage applications from individuals of all backgrounds and lived experiences. We are committed to providing accessible and inclusive recruitment processes. Accommodations are available upon request at all stages of the hiring process. If you require support, please contact People and Culture at (phone hidden).

About KCR Community Resources

KCR is a not-for-profit agency that fosters diversity, collaboration, and resourcefulness by tailoring services to meet the needs of individuals, families, and the broader community. We are committed to creating a community where people are supported in leading healthy, meaningful, and fulfilling lives. Our work is grounded in inclusion and relationships built on mutual trust and respect.

We value diverse perspectives, recognize each other’s contributions, and strive to create a safe, welcoming, and supportive workplace where collaboration and people’s strengths are at the center of our work.

📌 Manager of BC Settlement Services & Projects (Kelowna)
🏢 KCR Community Resources
📍 Kelowna